Titus-Will Collision Center

We Love Titus Will, and even recommend them to my Parents who use their Toyota Service Department, and they travel down from Bellingham!!!

The office staff were very pleasant and helpful. They went out of their way in helping me to resolve a dispute I had with the service dept. I was very impressed and appreciative.

Great job!!!!!!

I was kept well informed during the repair process and the car looks great

Excellent service from start to finish. We could not be more pleased.

Extremely pleased with the professional service and quality of the work. Looked better than before the collision. I would reccend TW Collision without reservation.Thanks to all who were involved.

Second time this year we've used the services and we couldn't be happier. The repairs are perfect from what I can see and we had great communication throughout the process.

Missing a piece on bumper

Great job

Repairs are not to satisfaction. Both headlights have interior condensation, and considering I paid out of pocket to get new headlights, I am not satisfied. Scrap parts were left in the inside of my car. There is a small scuff still visible from accident. Driver window doesn't properly function. When someone hit my car, I did not imagine I would get it back in worse condition, especially considering I brought additional business trusting this company. I understand the process, as I spent several years in the auto collision industry myself working from porter, to parts manager, to insurance Lia'son, and never would I have tolerated or allowed a vehicle in this condition pass QC. These are not just dollar signs, they are people's property and some people's passions, and I would have felt better if I was treated as these vehicles mattered to you as they do to me. Once I noticed all the junk parts inside of my car, I was insulted, as if my car was your employees trash disposal. I had much higher expectations, had working in the industry but never having to go through the process, I can safely say this experience was below average customer satisfaction.

Very dissatisfied. Car was only supposed to take 12 man hours. Dropped it off on Tues. Was supposed to be done by Fri. Was not done on Fri. Told it would be done on Mon. Was not finished on Mon. Was told it would be done early Tues. Called Tues afternoon and was told it would not be ready until 5:30 pm. I would not be able to turn in rental by 6 pm so I told them that I would not be able to pick up the car until Wed morning. After paying for the car when they brought the car to me the deep scratches on the tailgate were not even fixed. The repair manager came out th view the car and said he needed a couple of more hours to fix the tailgate area. I agreed but told him if I came back and could feel any of the deep scratches ... I would it accept the repair. He then said he would need a couple of more days and it would take a supplemental from the insurance. I left the car. This entire fiasco has cost us an extra week of a car rental.

Car was finished sooner than planned. Much appreciated!

Everything about the experience exceeded my expectations. Staff seems like genuinely kind and nice people, updates were proactive and frequent and the body work was great. Thank you so much for making a potentially stressful experience go so smoothly. I will definitely recommend you to friends and family.

Good job!

Wonderful service! Everyone so courteous, thoughtful and helpful. I was also very impressed with the cleanliness of your parking area and reception area. I would be willing to bet your work spaces are the same. And, of course, the employees I encountered were not only very kind and considerate but had outstanding personal appearance. Finally, Well Done to your Detailers!! I know all to well what condition the inside of my car was in????. I never expected it to be like new again! Goodies will be delivered soon. Thank You! Sarah B

Everything was handled very smoothly and efficiently. The work was performed on time and at the price estimated. The quality of the repair was excellent. I am very satisfied with my experience with Titus-will collision center.

Excellent customer service, excellent work It also looked like my headlights were cleaned? Didn't ask for this service, but deeply appreciated it.

I am very dissatisfied with the service that I received. The service center broken my truck and want me to pay for the repair of my truck and pay for the renting of a car from enterprise. For the time that they lost my key and broken my truck I want them to pay for the rental of my car. I will never come here again. Services suckered Dickinson.

Everybody was very professional!

You had my car repair completed before the time you told me. It was very nice to have my time respected and valued. Thank you.