Titus-Will Collision Center

Well you’ve worked on my car three times and I’ve been happy each time- heck headed right over and called my insurance from your parking lot 20min after my last accident. Over all quite satisfied just hope I never have to use your services again!

From the moment I walked into the collision center to when I picked up my car everyone was so helpful. Seth continually updated me with the status of my car. I’m grateful the process was so easy. I hope to not have to go to the collision center again but if I do I know I’ll be well taken care of. Thank you!!

Professional and quick!

Seth was great at keeping me uodated on the progress of the truck through each major stage of the repair. Great communication and much appreciated!

Excellent and professional services.

Great service

Not only did TW repair my collision damages but the inside of my car was cleaned and that makes me extremely happy! Thanks TW

Paola shared that your staff is unable to call USAA if you have questions about the customer's claim. She asked me to have USAA call her. Her request seemed odd because how are you able to conduct business with USAA if your reps aren't allowed to call USAA themselves. When I spoke with a USAA representative he explained that was not true and approx. 70% of their calls are from Collison Centers. You need to make sure your reps feel comfortable reaching out to any motor vehicle insurance company it's awkward to have the customer call USAA to request they call you for any questions or concerns. Paola did provide excellent service before and after my repair.

I received text as the process moved along and my vehicle was cleaner then when I dropped it off

Seth was informative and helpful in this process.

She looks beautiful and I got her back a week earlier than I was supposed to!

Great job

Car was not fully fixed. Still makes a screeching noise near the passenger tire. Poor time management, had my car way to long and communication was horrible. I will NOT return.

Titus-Will did a fantastic job from the moment we arrived unril the pick up process. Thank you all.

From the time I pulled into your parking lot for an estimate, to when I picked my truck up, the experience was unbelievable. Paola was fantastic, very personable with a great personality. The ladies out front paid immediate attention to me as soon as I walked in for help. You have a great team there and whenever I need work done on my vehicle, you will have my business. Not to forget, my trucks door looked ????. Kodoos to the shop people.

Wonderful personal

My main issue was, first i was told that it would be 3 weeks before I could bring my car in which was fine. after being told that it would take about a week I called after 8 days to see if it was done and was told that the just got it in the garage to get started. I was then given a "done date" of may 5th. I called the day before again and was told it hadnt been painted and they had to order a part and wouldn't be done until the following wednesday or friday. I called again that week and was told that it should be ready monday the 15th. On monday they said they had to order another part(taillight, i think) so wednesday it would be ready.....wednesday came and i was told that it was all put together but the had to get another tsillight because the other was cracked. She said she would call when it was done...all they had to do was put the tail light on. By ****:30 i still had heard nothing so I called again they went and checked and said it was just about to go into detailing and I could pick it up by 3:30. A one week job ended up taking 3 ****/2 weeks(after waiting 3 weeks to get it in) and every time I had to call to find out status instead of you calling me. I really felt that my car was put on the back burner and communication was horrible

Amazing job! Keeping me informed and getting things taken care of.

Work well done by professional people. I will recommend them highly.

10/10 everyone did an outstanding job