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Body Shop Review Summary

5 star 104 reviews 67%
4 star 19 reviews 12%
3 star 6 reviews 4%
2 star 11 reviews 7%
1 star 15 reviews 10%
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(All Vehicle Makes)
Doug W.
Vehicle Make : Honda
4 out of 5
10/15/2024
The repair was completed ahead of schedule. When I picked up the car the service rep walked around the vehicle showing me exactly what’s was done. Also, I appreciated the level of communication/updates while the car was in the shop. Lastly, the car was very clean when I got it.
Doug W.
Vehicle Make : Honda
4 out of 5
10/15/2024
The repair was completed ahead of schedule. When I picked up the car the service rep walked around the vehicle showing me exactly what’s was done. Also, I appreciated the level of communication/updates while the car was in the shop. Lastly, the car was very clean when I got it.
Jeanette H.
Vehicle Make : Honda
5 out of 5
10/11/2024
Great job!!
Valerie K.
Vehicle Make : Volkswagen
4 out of 5
10/8/2024
Car was completed before scheduled date
Valerie M.
Vehicle Make : Hyundai
5 out of 5
10/3/2024
Dave was very accommodating. Even with correcting a mistake that was made while my vehicle was being repaired. The shop was very nice and professional.
Dennis G.
Vehicle Make : Honda
4 out of 5
8/28/2024
Collision damage was repaired properly and car was much cleaner than when brought in.
Dominique O.
Vehicle Make : Volkswagen
1 out of 5
7/17/2024
Took 4 months to repair and had to come out of pocket for rental car when I went through insurance. Then, I kept getting the run around and somehow it’s my fault for picking up my vehicle that was not washed.
Stephen H.
Vehicle Make : Honda
5 out of 5
7/8/2024
Service well done. Very helpful and friendly staff.
Nicole C.
Vehicle Make : Nissan
5 out of 5
7/3/2024
Yes team was very helpful and kept me informed of car progress. It was a pleasure to have Ourisman work on my vehicle. Thank you.
Alexandra R.
Vehicle Make : Jeep
4 out of 5
5/19/2024
Everyone was so friendly and helpful, especially while traveling! The work done was excellent, you can’t even tell my car was hit.
Larissa J.
Vehicle Make : Nissan
4 out of 5
5/8/2024
The shop did well contacting me to inform me of updates relating to my repair via phone call and email. The staff was also helpful and friendly upon vehicle pickup
Michael Y.
Vehicle Make : Subaru
4 out of 5
2/17/2024
Repair was good and done in a timely and professional manner. Communications were good. One minor adjustment to hood was done quickly.
Julie L.
Vehicle Make : Honda
4 out of 5
2/9/2024
As always. That is why I buy and have service done there.
Aaron B.
Vehicle Make : Volkswagen
5 out of 5
1/2/2024
Everything was done well ????
**** M.
Vehicle Make : Infiniti
4 out of 5
12/17/2023
I loved the professionalism of those whom worked with me while my vehicle was in Ourisman’s Honda of Laurel’s care my favorite part of the experience is when my vehicle took longer to repair then expected I receive both live and text messages keeping me updated on the progress of my vehicle I loved that I could pick up my and drop off my rental car which save me time so that I could take care of my daily business I would differently recommend Ourisman Honda of Laurel to friends and family
Brigitte S.
Vehicle Make : Honda
5 out of 5
12/4/2023
Perfect!
Amir A.
Vehicle Make : Honda
4 out of 5
11/15/2023
Yes . Unfortunately I had to return for a hit and run. But I knew I was in good hands. John and his team are the best, they make u feel at home and give u the best experience during your car repair. I was updated Along the process, John always reassured me and kept me in the loop of the repairs times. I’m very pleased with the work , my car is a funny blue and it’s always matched to perfection. Thank you guys for taking good care of me and my car
Cary A.
Vehicle Make : Honda
5 out of 5
9/1/2023
Great service
Nathan L.
Vehicle Make : Honda
1 out of 5
8/24/2023
Frame work was done poorly and the color is different
Katrisa C.
Vehicle Make : Honda
1 out of 5
8/18/2023
Hi. The repair went well; however, two of the buckles in the backseat were stuck in the belt buckle pocket and we had a hard time pulling them out. It got to the point that I was going to return to the shop to have them pull them out, but, like I said, we were eventually able to get them out. In the future, I'd suggest that when someone has to do work that involves the backseat s/he makes sure all back seatbelt buckles are accessible so that the seatbelts can be buckled.

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