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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 309 reviews 73%
4 star 69 reviews 16%
3 star 13 reviews 3%
2 star 9 reviews 2%
1 star 25 reviews 6%
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(All Vehicle Makes)
Trellis R.
Vehicle Make : Infiniti
5 out of 5
7/10/2018
Nice work!
Debra R.
Vehicle Make : Toyota
5 out of 5
7/6/2018
Thank you so much. My car looks even better than pre- accident! Debra R
Jeff H.
Vehicle Make : Audi
1 out of 5
7/2/2018
The new email system was not working properly and kept indicating the car would be done before it actually was. Also we delivered the car with a full tank of fuel and got it back with 3/4 of a tank which is very concerning! No amount of "test driving" should consume that much fuel!!
Barbara J.
Vehicle Make : Infiniti
5 out of 5
6/28/2018
You did a beautiful job, thanks for your help and for keeping me updated throughout the repair
Lori S.
Vehicle Make : Volkswagen
4 out of 5
6/27/2018
Ryan was great. He informed me that the cost of repair was not worth it, but still installed a part, and cleaned the car. B & S always does a great job and not only is communication superior, but so is the service. Thank you B & S :)
Mandy B.
Vehicle Make : Ford
1 out of 5
6/15/2018
We were told the vehicle would be detailed prior to return and it clearly wasn't. We were also told at a later date by a different employee that the employee we were working with didn't mean to say the vehicle would be detailed, he should have said complementary wash and vacuum. It clearly wasn't vacuumed and although we were told it was washed, it had then sat outside so when we picked it up it was covered in dust. As it's a fairly new vehicle we were looking forward to having it detailed, or at least vacuumed.
Ken M.
Vehicle Make : Acura
5 out of 5
6/14/2018
Bob, Cecilia, George, and the team at B&S San Ramon have always been incredibly helpful and professional. It is always a good experience working with B&S.
Clark M.
Vehicle Make : BMW
1 out of 5
6/13/2018
The car was to be completed on Friday June ****. Waiting for a simple part from BMW (East Bay), waited a week after multiple excuses and my suggestion to try Concord BMW. Concord had stock and I received the car this Monday June 11th. The many years I have used B&S this was a total disappointment. Also cost me $125 extra in rental. Clark M
Bob S.
Vehicle Make : Infiniti
1 out of 5
6/5/2018
Waiting for License plate to be installed once you get the part.
Nancy M.
Vehicle Make : Honda
5 out of 5
6/1/2018
Did a great job on our van.
Michael M.
Vehicle Make : Toyota
5 out of 5
6/1/2018
Great job
Jim D.
Vehicle Make : Subaru
4 out of 5
5/31/2018
We came in after having our car worked on over a year ago. The paint job was beginning to peal. They were immediately responsive, took full responsibility and within 2days had it repainted. They also gave us a rental without our having to ask. We are very pleased.21MA
Sara G.
Vehicle Make : Toyota
4 out of 5
5/29/2018
I was upset the paying half of the business had its own ideas of being helpful.
Gilberto R.
Vehicle Make : Mini Cooper
5 out of 5
5/29/2018
Great customer service and great help from ****. Thank you very much. Regards,
James S.
Vehicle Make : Ford
5 out of 5
5/23/2018
Thank you for your speedy service
Geeta V.
Vehicle Make : Lexus
4 out of 5
5/18/2018
Ryan was extremely helpful from the time I dropped my vehicle for repairs Till I picked up after the damage was fixed. Service was very satisfactory. Thank you .
Hiromi K.
Vehicle Make : Acura
5 out of 5
5/13/2018
Thank you Jorge. We appreciate your work. You are awesome!
Oscar A.
Vehicle Make : Acura
5 out of 5
5/10/2018
I like the way I was kept in the loop on all status changes during the repairs on my vehicle. Ryan has excellent communication skill and great customer service.
Amir S.
Vehicle Make : Mercedes
1 out of 5
5/9/2018
I had a flat tire in the rear and the air was very low not completely out. I asked if they can put some air in the tire so I will make it to the tire shop. The answer was no available tech at this time. I should take it to a tire shop. I was very disappointed that they said no tech available to put some air in the tire.
Bijan S.
Vehicle Make : Lexus
4 out of 5
4/29/2018
Good job. Car ready at time promised.

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