Wolf Motors Dba Chapman Ford Of Lancaster Body Shop

I would never recommend this dealership! We went to pick up our vehicle and found it in a gulley with mud all over the tires and a cracked windshield! Are you serious? This is what they wanted us to pick up? The windshield was not damaged or cracked when it went in for repair! Totally disappointed! Just horrible Customer Service!

Wolf Motors provided me excellent service. Everyone was efficient and polite. My car was returned in good order. I appreciate such outstanding help. Thank you very much. Sincerely, Sylvia S

I appreciated the updates I received periodically. Thank you. Jeep looks great!

2very nice work

You fellows did a great job on my Subaru.I got it back in a short time & it now looks like a new car.When I dropped the car off & when I came to pick it up when it was finished everyone one was very nice to me. I am telling all my friends how great a job you did . You have a great team!!!

The Adjuster was very knowledgeable follow through on her promises on time delivery. the building was very clean she took me back on a dayswhen I was looking for something in the car she assist newin every way she would. I will recommend this repair collision service to anyone looking to repair their car or have an accident thank you awesome team!!!

A complete Customer Service experience

Oh my Goooooooodness... They EXCEEDED my expectations. Leslie was so kind and empathetic and quite instrumental in a speedy delivery of my vehicle ensuring it was finished in time for the holidays/week-end. I appreciate the hard work and the dedication to care for each customer as though we were "the only one." Please do thank them all.

Tremendous service. Very organized and accommodating. Leslie was knowledgeable, efficient and very polite.

The repair took longer than expected, but I appreciate the communication from the team to let me know what they were doing and why it was taking longer than expected.

I know this car was not delivered to you in a very clean condition so it was very nice to have it cleaned up and looking so much better. Thanks for that nice final touch.

Everyone very friendly. The quick turn around time for repair to be completed.

Been here before. Service is fine. Leslie Sanchez is very professional and is a real asset to your company. Give her a raise.

I am fine with the repair work. I am not happy with your office staff. When I made a comment that the total bill was a $1000 higher then the estimate, the response was "I bet your happy your not paying that". No offer to explain why it was so much more. And I am paying it through my insurance premiums. There was no concern or apology for the problem with the sensor that was on my dashboard when I picked up. I had concerns about keeping the rental and who was paying for that. These questions were not answered before I was told to take the rental for the weekend and they would look at the sensor on Monday. All because the technician had already left for the day. Apparently there was no attempt made to check that first, because he was still there and able to fix the problem with the sensor. Only to receive a call telling me to come back 20 minutes later. Total disregard for my time and money.

I appreciate the stress free set-up and completion between my insurance company , Liberty, and Chapman. You have my confidence.

Looks very nice, thank you for doing the job. Ray

I was very impressed with the constant updates regarding the repair of my vehicle. I was initially told 7 business days for the repairs to be complete as long as no underlying issues were discovered. The repairs were completed in only 4 days. Thank you so much! My car looks new again!

Top quality from start to finish.

Good communication; professional; friendly; efficient

Chapman Collision did a wonderful repair to my 2014 Subaru Legacy. I was heartbroken that I had damaged my beautiful car but your repair shop has basically made my vehicle look brand new again. My entire experience was first class and highly professional. Thank You! Sincerely, Doug Albert