Voss Village Cadillac Collision Center

Thank you

All great people who I interfaced with. Very professional. Outstanding service. Will return for all vehicle service in future.

you guys were excellent and kept me informed the entire time! I would recommend this place to everyone!

Kathy, Greg and Bill were great! I would definitely return if I ever need body work again.

Expertly finished...looks like new.

The repair work was professional and timely. The cost of some replacement parts from Voss BMW Parts cost significantly more than the same parts from Jake Sweeney BMW in Cincinnati. They were both BMW OEM parts. In one case the cost difference was over 100.00.

When dropping of car for repair I told service writer after accident that car needed front end alignment. When picking up car I looked on bill and noticed that it was not done. When I told Greg he said he know nothing about it. I ask if he test drove and he said just in lot. Then when we went outside to look at SUV I first noticed white rubbing compound on drivers side running board. I ask if they detailed and he said they did. I continued looking and noticed rubbing compound on both doors on inside of door Jams. I ask him if they forgot to clean inside doors and he said he was sure it was done. Back door seems a little tight when opening. I was very disappointed with the final car detail and the fact I told them about front end alignment that was not done. I will be talking with insurance company about my concerns. Randy B

Don't send computer generated msg that says repair is complete and car is ready to be picked up until Mgr confirms.

I was pleased to receive updated text messages about the repair progress. Thank you Greg for the phone contact as well.

I appreciated and enjoyed the text messages from Greg. They made me smile and feel like you cared for my car as much as I do. All of the employees I interacted with were incredibly friendly without being fake. As weird as it sounds I enjoyed this experience. Thank you

Professionalism and kindness from all involved.

My car was totaled so there was no repair. Everyone was friendly though.