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Body Shop Review Summary

5 star 171 reviews 76%
4 star 28 reviews 12%
3 star 4 reviews 2%
2 star 10 reviews 4%
1 star 13 reviews 6%
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(All Vehicle Makes)
Pamela S.
Vehicle Make : Toyota
5 out of 5
9/3/2022
The Auburn Collision **** team is always responsive and repair work is done timely and accurately.
Amanda H.
Vehicle Make : Chrysler
5 out of 5
8/28/2022
Done quickly!
Edwin G.
Vehicle Make : Dodge
5 out of 5
7/13/2022
The staff worked very well together. Period and they were all fairly new.
Jonathan B.
Vehicle Make : Honda
5 out of 5
7/6/2022
Nice people. Nice work. I would recommend them if asked.
Terry M.
Vehicle Make : Buick
1 out of 5
6/12/2022
Overall I was satisfied with the customer care. There are two areas I have an issue. First, I am not sure how much the car was driven, or how much gas was on it, to begin with, but when I picked up the car the fuel warning light was on and we came close to running out of gas on the way to the gas station. We don't run our cars empty, so I am not sure what happened. Second, I am not sure if this falls in your area, but the vehicle now makes loud clunking noises going over almost any bump, and it never made that noise before the accident, how do I get that fixed?
Frances B.
Vehicle Make : GMC
2 out of 5
6/9/2022
I understand parts delay and shortage of staff…just wondering why I ALWAYS had to call to get an update when someone was suppose to call me back? Every time I called about something, I was told that someone would call me back. Never happened. That’s my only problem…please communicate with your customers to let them know what’s going on. Thanks
Margaret M.
Vehicle Make : Hyundai
1 out of 5
5/29/2022
I already filled out a survey
Kimberly B.
Vehicle Make : Hyundai
5 out of 5
5/24/2022
n/a
Mary P.
Vehicle Make : Kia
5 out of 5
5/24/2022
Excellent repair job. Also we appreciated ease of renting a car with Enterprise.
Elaine M.
Vehicle Make : Toyota
5 out of 5
5/19/2022
All good
Roseanne C.
Vehicle Make : Chevrolet
4 out of 5
5/15/2022
Thank you everyone at Collision **** for a job well done! You come highly recommended for bringing an older car back to life! Thank you Kendra for your positive energy and patience and Brian for taking time. to go over the car when it was released! You all hit it out of the ballpark again during a time when I was upset! Thanx all, Rosanne. C. ??????
Brad R.
Vehicle Make : Toyota
1 out of 5
5/12/2022
After looking closely I realized the bumper on the left side isn’t fully flushed in
Preston W.
Vehicle Make : Toyota
1 out of 5
5/5/2022
You all provided a lot if misleading information to my insurance company. There is no making it Right. You extremely lowered the value of my car with false remarks.
Victoria V.
Vehicle Make : Ford
4 out of 5
5/4/2022
Since my vehicle was totalled, I really don't have feedback on the repair since there was none. However, I would have liked the customer service to be a little better. I heard nothing for 10 days about what was going on. I texted with no response, then called to find out status.
Anita S.
Vehicle Make : Kia
4 out of 5
4/4/2022
To ensure everyone operate with customer in mind. I received calls after everything was settled. Just communicate better. Thank you
Curtis S.
Vehicle Make : GMC
5 out of 5
3/21/2022
Nice and clean to thank u
Alvin M.
Vehicle Make : Subaru
5 out of 5
3/19/2022
Yes
Carlos G.
Vehicle Make : Subaru
4 out of 5
3/12/2022
With all things considered, the team delivered a very high quality and results
Judy S.
Vehicle Make : Jeep
5 out of 5
3/5/2022
The work done was excellent! The personnel behind the desk and the estimator were very professional, courteous and kind!
Diane M.
Vehicle Make : Jeep
1 out of 5
2/27/2022
Took extra visit due to incomplete work. Communication could have been better

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