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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 407 reviews 79%
4 star 88 reviews 17%
3 star 3 reviews 1%
2 star 7 reviews 1%
1 star 11 reviews 2%
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(All Vehicle Makes)
Walter B.
Vehicle Make : Honda
5 out of 5
6/13/2018
The car looks good thanks..
Leigh P.
Vehicle Make : Vehicle
1 out of 5
6/13/2018
After initial estimate parts were not ordered until I called to check on the hold up. Then once the bumper was ordered it was the wrong one!! Process started on 05/03/2018 and I finally picked up my car today 06/13/2018. Extremely unsatisfactory!!!!
Robert M.
Vehicle Make : Kia
5 out of 5
6/8/2018
Excellent service. Satisfaction with repairs
Marigee B.
Vehicle Make : Toyota
5 out of 5
6/6/2018
More than 100% satisfied. Service is great. Communication is awesome!
Chez C.
Vehicle Make : Volvo
5 out of 5
5/26/2018
The communication throughout the proces was excellent. As usual, the quality of service was excellent.
Michelle F.
Vehicle Make : Mercedes
5 out of 5
5/26/2018
Great communication with updates very friendly
Daisy L.
Vehicle Make : Subaru
5 out of 5
5/26/2018
I am completely satisfied with the service and experience I have received with fix it auto. All the ladies that I worked with and spoke to genuinely helped me out a lot and where super attentive. When I picked up my car from the shop it looked as if it had never been in an accident. The paint job looks amazing and it drove me home, 2 hours away, safely. Thank you all so much. I really appreciate it.
Alfred P.
Vehicle Make : BMW
5 out of 5
5/26/2018
Great customer service and fast service! Made the process easy and painless - explained insurance process to us in an easy to understand manner!. Oh, and the car looks great!
Marcia H.
Vehicle Make : BMW
5 out of 5
5/25/2018
Fix Auto - Monterey is the ONLY place we would trust to repair our cherished cars! They are a great team! Glenn & Marcia H
Benjamin G.
Vehicle Make : Honda
5 out of 5
5/23/2018
Excellent service
David G.
Vehicle Make : Ford
2 out of 5
5/18/2018
I asked for my old parts back before handing the car over and I did not get them back when I asked. And the estimate was $80 more than the final quote. The body and paint work was very nice and I’m happy with that
John G.
Vehicle Make : Kia
5 out of 5
5/15/2018
My car always comes back looking better than new. Amazing repair facility. Everyone working the front desk are very professional and friendly. Top notch workmanship!!!Very fair prices too!!!Thank you very much for taking such good care of my car! Thanks, John G
Salar D.
Vehicle Make : BMW
4 out of 5
5/15/2018
Good clear communication.
Ernest H.
Vehicle Make : Subaru
5 out of 5
5/15/2018
Keep up with the excellent communication. It makes all the difference in an otherwise unpleasant experience. Your personability is over the top and very settling. Loved the interaction to be “kept in the loop “ thank you. I’m as happy with my outcome as I can be.
Claudia L.
Vehicle Make : Honda
5 out of 5
5/12/2018
completion was 3 days before the estimated completion date. A great surprise and so happy to be back in my own car. Thank you.
Phillip P.
Vehicle Make : BMW
5 out of 5
5/12/2018
I really appreciate the updates on the status of my vehicle. I was very pleased with the service from first to last contact. My vehicle was returned to me as good as new!
Hee Joo.
Vehicle Make : Lexus
5 out of 5
5/12/2018
Thanks a lot!!! All of you did really great job.
Larry L.
Vehicle Make : Honda
5 out of 5
5/11/2018
Efficient. Kept me well informed. Courteous. Helpful car was immaculate when I got it back two days ahead of schedule.
Brent N.
Vehicle Make : GMC
5 out of 5
5/4/2018
The truck looks great! Back to normal again. The staff was very attentive and caring! Thank you!
Mario J.
Vehicle Make : Mercedes
5 out of 5
5/4/2018
Thank you you make a job????????

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