Jim's California Auto Body, Inc. - Walnut Creek

Top-quality, from the moment I drove onto site, I was greeted with knowledgeable young woman who guided me around my car to show me the extensive work that was going to be done. They were full of knowledge about the repairs and it was comforting to me to know my car would be in good hands. The repairs took only one week and it was a beautiful job, my car looks brand new. Above and beyond the call duty, they also buffed out some other scratches on the car as well.I am completely satisfied with the work and would highly recommend Jim’s to anyone I I know that needs auto bodywork.

The work took longer than my expectations. But no big deal as it was done well.

The communication and updates regarding parts and time line was appreciated. Perry was great!

Perry was exceptional work with again

Very nice people

Super job. The car’s bumpers look great.

Excellent service!

Everyone was extremely kind and did a wonderful job of not only keeping me informed but the repair was so good that, as anticipated, my car looks new again

Horrible service. I will never be back to Jim's auto body and none of my family as well. I told the same to AAA. Impossible to be worst. And I will write the same to Yelp. They lied to me saying that I would have a FULL new door replaced. They partially replace the door. It's awful!

I would have been satisfied except... After repairs had been held up due to “waiting for authorization from Geico”, I was told to reach out to Geico myself and was given the phone number to call for “Isaiah” at Geico. I called the number and it was certainly not Geico, as the person didn’t even speak English -was the correct number even being called during that entire week or so? I called the ****-800 number for Geico and the authorization was handled that same day. THEN, I was called on a Wednesday that my car was ready but I work until 5:30 so thought I would come in Thursday, but unfortunately got there once the doors were already closed. Came back the next morning right at 8:00 but closed for the Fourth - would have been nice to know this ... maybe let owners whose cars are on the lot that a Friday will be closed? Finally got my car the following Monday and had to pay extra for the rental car since my insurance only pays for 30 days... I would never go on yelp to complain about this, since I know it is difficult to run a business during COVID, ( as my own office was shut for 2.5 months), but a few spots where the **** was completely dropped.

You did the job in a reasonable amount of time and the car looks perfect Like it did before the other person ran into the back of my car ???? Thank you very much for a job well done Cheers Carolyn S

Good communication, good service, no hassles. Overall experience was excellent. Thank you.

Done in a timely manner, super satisfied

The work done was beautiful but I was told they would have my truck done by the next Friday. (7days) I called the following Thursday to find out what time it would be done so I could arrange With work schedule, at which point I was advised due to Covid they were short handed and it would t be done til the next Wednesday. I called on the following Tuesday again to coordinate with my job at which point I was advised it hadn’t even been painted yet and would take several days before done. My frustration was I was dealing with a rental car which wasn’t cheap, and I was continually given these false dates of completion. If you were short handed that should have been disclosed up front so I or anybody else could have planned accordingly

Great people great service

I was impressed by the courteous patient manners I experienced and the time taken to answer all my questions.

The repair work was done to my satisfaction and on time. Communication was excellent. Interaction was professional and all precautions were taken to mitigate the virus situation. Thank you.

Fantastic work, clear communication, friendly staff.

Jim is a one of a kind and very professional. Hospitality and customer service is what Jim has. This is something you cant teach someone as he has the attitude to make a customer feel comfortable with the process. I am in the hospitality and noticed this right away. He is a type of employee that will have customers come back and represent the company well.

The job was done perfectly. I really appreciate your attention to letting me know the progress you were making on this repair, and the information on the finish time and date.