Samuel G.
Vehicle Make : Chevrolet
Juanita Estrada is the perfect customer service. Very smart, very knowledgeable and very pleasant to deal with. She has professionalism at its best. Would recommend Pan Am because of her..
Sammy Z.
Vehicle Make : Audi
From start to finish, the service and communication was exceptional! I felt like everything went very smoothly and professionally.
Nhung T.
Vehicle Make : Honda
Thanks Linda for helping me out to get my repairs done on my car! I was shocked on picking up my car! Its so clean and nicely detailed! The repair was perfect!! Im so glad i came to you guys to do my repair :)
Robert H.
Vehicle Make : Ford
Job completed when promised. Good workmanship. Very professional operation from start to finish.
Ramiro G.
Vehicle Make : Honda
Is good
Sharon N.
Vehicle Make : Toyota
Erica was extremely helpful and guideful throughout the entire process. I appreciate how informative she was and kept me updated with my car. 10/10!
Nguyen.kelly Nguyen,andrew.
Vehicle Make : Toyota
Thank you! You did a good job especially Erika! She is a very nice person and have a lot experience to help me fix my car and I’ll give you a 5 star rating! once again thank you very much??????????
Virginia P.
Vehicle Make : Tesla
I liked the people, who were nice and respectful, and the work was good. I liked the email updates and the early completion of the job. I liked how they worked with my insurance company. There was only one little snag. My car was scheduled to be in the shop for more than a month. It's electric, so I called to ask them to make sure to keep it charged because the people at Tesla said the batteries shouldn't be allowed to get down to zero. The person at the shop assured me that "we take very good care of the Teslas and keep an eye on the charge and don't let them run down." Fast forward a couple of weeks...we get an urgent message from the car: Charge Now! It was down to 6 miles (2%) and if I didn't call the shop to ask them to plug it in right away, I think it would've run out. I'm glad it happened during business hours!
Neena K.
Vehicle Make : Tesla
Car was dirty outside and inside. Since, it’s a new car which has hardly been used, it was very easy to spot all the dark spots on sears and floors. After we pointed it out, our rep cleaned it all up but some stains on car seats and ceiling look permanent. Rep did her job well but clearly care hadn’t been taken while fixing an expensive car. Seats should have been protected. The exterior of the car was full of dust and inside had shoe marks on doors, second row seats, and mats. That was very disappointing. It’s something that can be improved upon. Dealing with our rep was positive and pain free. We are hoping that repairs we’ll done.
Du Hung.
Vehicle Make : BMW
I am very satisfied with the job done via Jose Castillo at Pan American, San Jose. Thank you!
Nancy T.
Vehicle Make : Mazda
The technician who worked on my car this time remembered having worked on my car for a previous repair!
And Juanita, who did the estimates and managed my repair job, is extremely fast and competent.
John A.
Vehicle Make : Tesla
Jomar did a great job in keeping me updated with the progress. I valued that feedback.
Jin S.
Vehicle Make : Audi
Very good service
Mandeep S.
Vehicle Make : Tesla
Timely updates, work was completely early and If was great working with Jomar.
Carlos S.
Vehicle Make : Mazda
My full vehicle has a flat and faded coat look I'm very dissapointed with the service this time around my vehicle looks worse than what I took it in. Should focus on repair it was taken in for and not damage the rest of the vehicle. I took my vehicle because your previous service was 5 stars this time around your service on my vehicle was the worse.
Stacey L.
Vehicle Make : Tesla
Jomar was very attentive and professional throughout the entire process. This was the most pleasant experience I have ever had dealing with car issues. Thank you so much for updating us throughout the process and delivering on time! I hope we never need to have repairs like this again, but if we do we will definitely come back to you!
Much appreciation - The Lawrence's
Adolfo A.
Vehicle Make : Mercedes
Great experience, the repaires were completed ahead of schedule.
Gail A.
Vehicle Make : Ford
Maribel is the best. It’s like if she has a awesome and good looking GM
Andrew L.
Vehicle Make : Tesla
Thank you for a good experience to deal with insurance and repair
Vidya V.
Vehicle Make : Toyota
PanAm did a quick job by replacing the rear bumper with new one. Thank you.
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