Chapmans Las Vegas Dodge

The staff was super friendly when I went to pick up my car. Brad was great at letting me know what was going on with my car and kept me informed throughout the whole process.

Of course I be satisfied all the people I meet there it was very nice and profesional people start it Ms Michelle..Maria in costumer service and the gentleman in charge to repair my car..I just to say..thanks very very much.

I appreciate taking the time to make it right.

A job very well done by all involved

Thanks for the job well done.

Brad was awesome ????

All staff were wonderful !!!!!!!

My man BJ was great! Always updated me with the most recent status of the car. I known it's too early but repair turned out to be great as well. Not to mention, he did me a favor by adjusting the front grill of my car (desert 215 super store's fault) without any Hassel. Give him a raise already! Thanks guys

My car looks great and is running smoothly. Thank you so much for your attention to detail.

Tori, was great with her customer service from beginning to end. She explained everything properly and thoroughly, and everything she told me is exactly what happened. No surprize no, ah sorry I forgot to tell you. All was done in a timely manner and done well. KUDOS TO YOU ALL.......

The bumper came out beautiful. The paint matched this time, not like the other shop wear it wasn't prepared right and the paint flaked off. I would use you again your prices are right

Everything was beautiful body and paint wise but inside has fine film of white paint dust and smells of paint I didn't say anything cause was running behind schedule and not a big deal will still go back if need body shop but hopefully won't need one. Just a minor detail that was overlooked happy with job keep up good work Sincerely Bob G

Good job and great service

I came in on Saturday, 5 Nov for 2 hour appointment to replace the driver side blind spot window seal. After 2 hours, they said it needed to have the glass guy take care of it and that it would be ready Tuesday, 8 NOV. Tuesday came and I was told that it would be 3 more days and to check back Thursday, 10 NOV. I called on Thursday and I was told maybe Friday but probably Monday, 14 NOV. I called on Monday and was told Tuesday, 15 NOV in the afternoon. I called on Tuesday and received zero response. I then called on Wednesday, 16 NOV and shortly thereafter received a call saying it was ready for pickup. I arrived to take possession of my vehicle and window seal was replaced; and noticed it had 6 miles added to the odometer, for a distance on only .4 to .5 miles to the body shop where work was being performed, this 6 miles seemed 3 times as much as a reasonable amount for such a short trip. Nobody knew why the you extra mileage had gotten there. The Interior around the repaired area had visible damage, the interior appeared to have water spots along entire driver side area and entire front passenger/driver section was dusty, as of left to the elements for an amount of time. New part was ordered and I departed back to work. Once back at work, I opened my trunk to put items in and the trunk operation was noticeably louder. I had another person with a Challenger operate the trunk and he noticed the loudness and also the difficulty in getting the trunk to latch. After this incident, I then further inspected my vehicle and found masking tape on bottom of left muffler, driver rear fender wheel well panel loose, and further validated the trunk now failing to operate as it previously did. I drove back to Service center and spoke with a manager who had no answers as to why my trunk would operate different, why my wheel well panel was loose. He told me the body shop manager could answer my questions, so I drove to the body shop and proceeded to talk to the manager and according to his records, the trunk was not involved in any of the repair work and the extra mileage was due to the service center. The body shop manager offered to clean up interior, fix wheel well issue, and adjust trunk (did not fix issue). * All management and technicians I spoke to were all courteous and professional My perception is that my vehicle was negligently handled and sustained some form of damage that also had to be repaired along with the window. My experice has left me questioning whether I can trust Chapman with any future service. Nobody had satisfactory answers as to why the long delay for a piece of glass replacement and paint around the area. Nobody had answers to extra mileage. Nobody had answers to why they would need to open the driver rear wheel well panel. Nobody could tell me why my trunk was now not functioning properly, or why the interior of my car had water spots all along drivers side area and dust.

I will recommend Chapman to by and or repairs have excellent customer service.

Great costumer service and they do a geart job. Thank you so much for taking care of my car.

Tori and Maria are awesome!

Everything was how I expected. My car looks amazing. David is great and very polite everything was done just how he explained. Maria was great she is very polite and very nice. Thanks you for the repairs!

Brad so professional and timely as promised and I feel my car was a new vehicle as if nothing happened. Though I know the accident was not my fault what else can I do is to pay my deductibles of $500.

Very good Job, keep going like that