Cape Auto Collision

When I dropped off my jeep I was under the impression that it would take one week or two... I didn’t get it back for four weeks! I called a few times to check on it and was told that “I would be contacted when it was ready.” During the third week, which was right before Christmas, I called to see if it would be ready for the holiday weekend and informed them that I didn’t know that it would be this long because nobody told me and if I would have known I would have gotten a rental car... The woman on the phone said she would check my insurance to see if I was eligible for coverage and call me right back and she never called back! Additionally, my 2016 jeep did not pass inspection because “the vehicle had been sitting for so long” and “I need to drive it then bring it back in and the computers/monitors will be reset and it will pass... why couldn’t your mechanics have driven it around the block and getting it to pass? Isn’t your job to fix issues so it passes? Lastly, when I finally did pick up my vehicle gas tank was on E. I didn’t even think I could make it to the nearest gas station and I certainly did not drop the vehicle off with absolutely no gas left in the tank. I am very disappointed with the lack of communication throughout the process and with picking up a vehicle that I have to bring back to the shop again (after you had it for about four weeks and left it completely empty). Needless to say I would not recommend your business and fact I would tell people not to go there.

Loved the text message updates. Car was completed before scheduled time !

That fact that my car was detailed was very nice

Great customer service and very timely in completing my repairs

satisfied thankyou

It was good to leave all the work to you, I just dropped the car off and you let me know when it was ready. Super easy and quality work.

The work could have been done quicker.

Not only were appropriate repairs performed - but my car was returned cleaned and looking brand new! I was informed via text throughout the whole process and was never left wondering what was going on. I will highly recommend Cape Auto!!

great repair great detailing of the vehicle

You guys did an amazing job. Everything was really organized and efficient. I'll definitely refer friends and family

Nice job with repairs and also fixing the dents. Very pleased with appearance and cleanliness of vehicle upon return, initially disappointed on return delay, but got over it, with job well done and inside person calling insurance company to confirm waiving of deductible. Overall very pleased.

The professionals at Cape Auto did a spectacular job on my GMC. It looks like new. Thanks to all that had part in the repair Paul M

Thank you I will certainly recommend you to freinds.I was very happy you vacuumed car out so much sand it was so dirty.bumper was perfect match good job

Thank you for the complete and thorough work you did on my vehicle! In addition to the repair of the damaged front driver's side, and performing a tire alignment, you even cleaned the windows! Your customer service was wonderful and very much appreciated! Sometimes, people do not realize how valuable this is, but it's obvious that Cape Auto does. Again, thank you for all that you did!

Excellent job as always. Keep up the great work!

Thanks for the awesome turnaround time !

Front desk girls were awesome, they took care of everything, I didn't need to think or do a thing, that I appreciate! :))

Courteous, professional, accommodating along with excellent quality work!! The best in my book.

I loved the progress on repair text messages! You all deserve ??????????

The experience with Cape Auto was OUTSTANDING!