Fortes Auto Body Inc.

Keep being empathetic and customer centric

Excellent service loved it.

That's so fast and kind for customer. i really am impressed for this service with low price. THanks so much. and i would use this body repair again if my car need to repair.

Excellent work, on time and at the promised price.

All the staff was amazing. Debbie made everything easy for me. She got the rental car to pick me up. My car was finished on time. They did an amazing job. My car looks brand new. This is the best place with great customer service from all the staff. Thank you.

Everyone at Fortes was extremely helpful, I will definitely use Fortes in the future!

I had a wonderful experience with Fortes. They were very transparent with prices, prompt with their service, and the customer service and follow-ups were great!

Robert was great to work with.

Good support

I do love your staffs in Sunnyvale , they are amazing and very helpful; especially Ms. Debbie , she is so kindness and patience. Thank you

Fair estimate. Competitive cost. Excellent workmanship.

Speedy, quality work and professional.

Debbie was amazing! From the first call to explain the circumstances to the ending transaction, she took the time to listen and made sure our needs were met. The calls I received from the gentlemen there were equally and kind and supportive. I would eagerly recommend Fortes Auto Body to anyone with auto body repair needs. Thanks to everyone for the excellent service!

Thx u for working on my broken parts of my car.

Great service and communication

All the staff I met (the estimator, Brando, and the woman at the front desk (a new employee) were courteous and helpful. The repair is just like new. Thanks!

Nice job done! Thank you.

The repair process was pretty smooth and transparent, and happened pretty quickly, so I could get my car back as soon as possible. Thanks.

I really appreciate the work done on my car as was delivered as promised. Everything was executed in a well planned way.

Let me start by listing the positives. ****) The ladies at the front desk were great! They were friendly and very personable. 2) The technicians that performed the body work did a great job! 3) The car was delivered on the date promised. Unfortunately, the work was incomplete. Now,let's talk about the negatives. ****) There was no communication. No updates on progress.The decals for my vehicle were on back order and this was not communicated until I came to pick up my car. It has been over two weeks and I am still waiting for my embalms. The only answer I was given was that they are on back order and they don't know when they will get them. If they would have communicated this issue to me, I would've told them just to put the old ones back on. 2) There is a rattling noise coming from the front passenger door/mirror which was authorized by my insurance to fix. Unfortunately, Fortes was not able to find the issue until the day I was due to pick up my vehicle. Instead of calling and letting me know so I could have extended my rental and had them keep the vehicle to repair the issue. Again, they waited until I came to pick up my vehicle and that's when they informed me.I was told that I would need another authorization to get this fixed. 3) No communicationAgain. I have received a second authorization from my insurance to get the rattling noise taken care of but have not received any communication from Fortes despite me sending numerous emails to their estimator and several calls to the office. All of which went unanswered. I am still waiting for a response and answers to when we can complete the repairs to my vehicle. 3) My vehicle was returned to me dirty. The drivers side floor mat was filthy and it wasn't like that when I dropped the car off to them. 4) On their website they claim they take of rental arrangements for you. Nobody helped me I had to do everything by myself. 5) They take a long time. From estimate to me getting my car back was 6 weeks (for minor damage) and the work was still incomplete. I expected more from an established business like Fortes. Unfortunately, I was left wondering what went wrong? A little communication and transparency would go a long way with customers. I hope for future customers this is corrected.