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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 175 reviews 79%
4 star 33 reviews 15%
3 star 5 reviews 2%
2 star 3 reviews 1%
1 star 5 reviews 2%
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(All Vehicle Makes)
Bettie B.
Vehicle Make : Lexus
4 out of 5
11/28/2017
The receptionist is awesome. Great management and people skills. When preparing my car to be left, the technician was called away. When she noticed this, she left her desk and finished the task for him. She was aware of what was happening and was competent to complete the task. The technicians and staff are superb. I had daily updates on the repairs to my car. Nice to have a great experience with repairs especially after the trama of an accident.
Michael G.
Vehicle Make : Cadillac
5 out of 5
11/21/2017
Great Communications throughout the process Speedy repair excellent work done thank you
Johnny Ray.
Vehicle Make : Chevrolet
4 out of 5
11/18/2017
Everyone was excellent and above board
Scott K.
Vehicle Make : Toyota
5 out of 5
11/18/2017
Very satisfied with work and customer service!! Excellent staff!
Grant B.
Vehicle Make : Toyota
5 out of 5
11/16/2017
The repairs look fantastic. The detailing is amazing. You kept very clear communication through the whole process, and have great service personnel.
Bruce W.
Vehicle Make : Ford
5 out of 5
11/11/2017
Very professional super friendly and courteous
Doyce W.
Vehicle Make : Dodge
5 out of 5
11/4/2017
Friendly staff and reliable service
Anne V.
Vehicle Make : Honda
5 out of 5
10/26/2017
Great
Donna E.
Vehicle Make : Mazda
5 out of 5
10/21/2017
When repairing our vehicle Paceline was timely, courteous, and did a great job. We highly recommend!!
Joe/ruth W.
Vehicle Make : Chevrolet
5 out of 5
10/20/2017
Paceline did an excellent job repairing my vehicle. It was done in a very timely fashion as well. Thank you
Jim C.
Vehicle Make : Ford
1 out of 5
10/18/2017
Dispute between adjuster & PACELINE. Adjuster refused to have radiator tested when PACELINE Representative agrees smells like antifreeze leak and client insist there is any freeze leak.
Marisela M.
Vehicle Make : Toyota
4 out of 5
10/16/2017
Everyone was so nice & y'all went above and beyond my expectations on getting my vehicle repaired & returned. Trilby stayed in contact with me & also with contacting the insurance company. She allowed me to pick up my vehicle on her day off which assisted me tremendously so not to have to use my vacation time to pick it up! I'll be recommending Paceline to family & friends!
Pamela B.
Vehicle Make : Nissan
5 out of 5
10/12/2017
Excellent service car looks great. Great warranty
Robert M.
Vehicle Make : GMC
1 out of 5
10/7/2017
I called after a message was left Thursday afternoon, that my truck would be ready after 5 pm, and told the person on the phone that I would be there at 8 oclock in the morning to pick it up. She said that would be fine. I got there at 750 am Friday morning and waited for Paceline to open at 8 am. I did five minutes of paperwork, paid my deductible and then waited an additional thirty minutes for them to unlock the back and bring my truck out. Thats irritating when I said I would be there at 8 to pick it up, yet it takes an additional 30 minutes for your staff to bring it out. My time is just as valuable as the Pacelines' staff time is. Have a good day!
Angie P.
Vehicle Make : Jeep
5 out of 5
10/5/2017
Great experience, start to finish.. Professional team you should be proud of..I would highly recommend!
Jeffry B.
Vehicle Make : Chevrolet
5 out of 5
10/4/2017
Paceline did an awesome job on our truck and got it done quickly! Would highly recommend! Also friendly staff!
Matthew M.
Vehicle Make : Nissan
5 out of 5
9/30/2017
Great communication and friendly service. Thank you!
Samuel &.
Vehicle Make : Jeep
5 out of 5
9/28/2017
Thanks for your help
Rlh P.
Vehicle Make : Chevrolet
5 out of 5
9/26/2017
Thank you for trying to accommodate us as much as possible. Your employees are very professional and friendly.
Cynthia B.
Vehicle Make : Nissan
5 out of 5
9/17/2017
Paceline has serviced several different vehicles for myself and family and have always executed an excellent job on our vehicles. And they always give them back cleaner than when you leave them at their collision center!

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