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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 199 reviews 77%
4 star 37 reviews 14%
3 star 7 reviews 3%
2 star 6 reviews 2%
1 star 9 reviews 3%
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(All Vehicle Makes)
L J.
Vehicle Make : Mercedes
5 out of 5
12/3/2015
Very professional and courteous staff.. Excellent work... Well recommend to family and friends
Carrie V.
Vehicle Make : Chevrolet
5 out of 5
11/27/2015
They always do a great job
Jason H.
Vehicle Make : Jeep
4 out of 5
11/27/2015
Thank you guys for all your hard work. We have not received our Jeep back yet but we are confident that all repairs will be completed and my 2015 Jeep Cherokee will look as it did when I first bought it.
Dionne S.
Vehicle Make : Infiniti
5 out of 5
11/26/2015
From start to finish, the service was superb. Great customer service from the entire staff. I was constantly informed on all updates of my vehicle as it transitioned from the different departments within the shop. The finalization of my vehicle was as if it was never involved in an accident. Overall, great experience. I recommend paceline to anyone who is seeking customer and vehicle satisfaction. Derrick
Margaret F.
Vehicle Make : Chrysler
5 out of 5
11/6/2015
I appreciate the updates that I received and the quickness with which the repair was accomplished. Everyone was extremely courteous.
Christopher M.
Vehicle Make : Dodge
5 out of 5
10/31/2015
Superior customer service and first quality workmanship led to an outstanding experience. I will recommend this facility!
Stanley W.
Vehicle Make : Dodge
5 out of 5
10/30/2015
I was very please with the people my truck look good thank you so much I woul tell othes about them
Christopher H.
Vehicle Make : Dodge
5 out of 5
10/30/2015
The staff at Paceline Collision in Copperas Cove were very prompt with notification. Thank you for a great experience with my very first accident repair!
Michael A.
Vehicle Make : Dodge
2 out of 5
10/30/2015
I was satisfied with the work they did to my truck. They fixed my truck and made it look brand new again and the customer service was great, however, while my truck was in their possession they damaged my truck. They hit my truck and scraped up the side of it. That is the only complaint I have. I had to keep my rental and leave my truck an extra 5 days because they hit it.
Derric W.
Vehicle Make : Chevrolet
5 out of 5
10/23/2015
Keep up the outstanding service. I love that you will do whatever it takes to satisfy a customer. I'm very elated.
Diana W.
Vehicle Make : Hyundai
5 out of 5
10/15/2015
Great customer service! My car was ready so much sooner than expected and it was a nice surprise to have it clean inside and out. You made an unpleasant experience easy and hassle-free!
Theresa N.
Vehicle Make : Cadillac
5 out of 5
10/14/2015
Everyone was very nice and I received a text message every day about the progress of my car repair. I would highly recommend them to friends and family. Thanks so much!
Manuel J.
Vehicle Make : Ford
5 out of 5
10/7/2015
Did a great job. Friendly, helpful and professional staff. Most pleased by the speed at which repairs were completed. Originally estimated job would take 4 days. Dropped off Monday morning at 9:00am and picked up Tuesday at 3:00 pm. Thanks for everything.
James W.
Vehicle Make : Volvo
5 out of 5
9/30/2015
Great customer service, communication and a job well done on my car.
Hyangsook K.
Vehicle Make : Toyota
5 out of 5
9/24/2015
The staffs were very kind and provided very detail oriented service. My car was fixed perfectly. I was also very happy with car wash service.Thank you so much.
Patricia V.
Vehicle Make : Chevrolet
5 out of 5
9/16/2015
My car looks great. Thank you so much.
Ronald S.
Vehicle Make : Chevrolet
5 out of 5
8/27/2015
Great job!!
Henry M.
Vehicle Make : Ford
5 out of 5
8/15/2015
Paceline Team, Again Thanks for the excellent repair work. Henry Medel
Angela S.
Vehicle Make : Mitsubishi
5 out of 5
7/31/2015
I appreciated the daily text reminders about the progress of my vehicle and the friendliness of the staff...
Gerald B.
Vehicle Make : Ford
5 out of 5
7/24/2015
They were very professional and keep me well informed on the progress of the work

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