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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 455 reviews 79%
4 star 80 reviews 14%
3 star 5 reviews 1%
2 star 7 reviews 1%
1 star 27 reviews 5%
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(All Vehicle Makes)
John J.
Vehicle Make : Hyundai
5 out of 5
4/23/2016
Repairs were done on time and I was kept informed during the entire process.
Christopher N.
Vehicle Make : Chevrolet
5 out of 5
4/22/2016
Very fast compared to other collision companies.
Jan F.
Vehicle Make : Nissan
5 out of 5
4/22/2016
You guys did an excellent job. -Fuller, 2015 Nissan Frontier
Donna L.
Vehicle Make : Chrysler
5 out of 5
4/21/2016
Impressed with all of the staff and the commitment to service. Cody was especially helpful! Appreciated the fast service, the frequent updates, and the washing/cleaning out the car was a unexpected, wonderful treat!
Danny B.
Vehicle Make : Nissan
5 out of 5
4/16/2016
Cody was great. Service fast, friendly and professionally delivered. I will recommend Paceline to my friends.
Rebecca C.
Vehicle Make : Nissan
1 out of 5
4/9/2016
The front left quarter panel is sticking out a bit. The carpeting in the back is not flat like it was. The interior trunk does not close as well as it did before. There are spaces between the interior trim and the car. There is no weather stripping along the roof rail on the driver side. There is a lot of wind noise from the back passenger doors. The car pulls hand to the right, wearing on the brand new tires. The back up sensor is going off randomly.
Robert C.
Vehicle Make : Cadillac
5 out of 5
4/9/2016
I was kept informed throughout the repair time. Staff was very accommodating, helpful, and friendly. Everything went off as expected.
Kristi P.
Vehicle Make : Toyota
5 out of 5
4/2/2016
I was very happy with the service I received!
Emily F.
Vehicle Make : Toyota
5 out of 5
4/2/2016
The repairs were completely before schedule, the car looks good as new, and the daily e-mail updates kept me up to speed on the process. Thanks for everything :)
Kaelin C.
Vehicle Make : Volkswagen
5 out of 5
3/25/2016
Thank you Paceline for fixing my GTI in a timely and professional manner. It means a lot knowing people care and want to do the best work they possibly can. -Kaelin
Tim J.
Vehicle Make : Cadillac
4 out of 5
3/18/2016
Can't say enough about customer service
Dixie B.
Vehicle Make : Honda
5 out of 5
3/18/2016
Was treated with respect and courtesy. Very happy with results and if I ever need body repair again, I know just where to go.
Robert J.
Vehicle Make : GMC
5 out of 5
3/17/2016
Cody and everyone else that works at Paceline were extremely friendly and courteous. They have exceeded all my expectations and made me feel very comfortable. Quick turn around compared to other body shops and they keep you updated to the current status of your vehicle repairs. I will always recommend Paceline collision to any and everyone. Thank you all!
Jb C.
Vehicle Make : Chrysler
4 out of 5
3/16/2016
My son handle for me as I am in hospital He and my wife are well pleased Thank You. JBCOX
Matthew M.
Vehicle Make : Toyota
2 out of 5
3/15/2016
The door bows out a little and there are bubbles in the paint job.
John D.
Vehicle Make : Chevrolet
5 out of 5
3/11/2016
Cody was great. Kept me informed the whole time.
Enid M.
Vehicle Make : Honda
5 out of 5
3/9/2016
You can be a bit better with your updates. Better in the sense of being current. I'd received a few that were behind the real progress of my vehicle. Other than that, I feel I received excellent service.
Mathew P.
Vehicle Make : Buick
1 out of 5
3/6/2016
The communitication and customer service I received was awful. They lied to me multiple times and sent me text messages saying work was done that wasn't. It took over a 2 weeks to get my car back and even then I had to keep calling to determine if it was going to be ready. The service was horrible.
Deziray H.
Vehicle Make : Dodge
5 out of 5
2/25/2016
Looks great!
Jason C.
Vehicle Make : Toyota
4 out of 5
2/16/2016
This is my first time with Paceline. The phone calls and emails were excellent. The young lady up front seemed like she was having a bad day. She was ok but very matter of fact and seemed like she didn't feel well. The other lady that helped was a rockstar. Still waiting on **** more part to come in. I haven't gotten a call yet. Was supposed to be in yesterday.

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