Pride Auto Body - Van Nuys (Ford Auto Body)

Looks new again. Car has never been cleaner

Overall I am happy that the work was finally completed. I must say the follow up was lacking as I had to constantly check to see if my part had come in. It took way to long and was always in the dark. Mario was somewhat available when I called, but found out he was gone. Once he was gone I had to explain each time why I was calling. It was unfortunate I had to be the one to call for updates. What turned my experience around was Carlos. He contacted me personally and texted me keeping me aware of the progress. Carlos was great to deal with and is a valuable asset to Ford Autobody. Carlos would be the reason I would come back or recommend Ford Autobody.

Wonderful service finish on a timely manner. Great staff very knowledgeable

A very well done job, amazing job!

Everyone was very helpful.

the repair took almost a week longer than originally projected....otherwise, we love your team

The service was great.The repairs were fantastic. My car looks better than it looked before accident.

It took six weeks to repair a dented door. My insurance agency has taken blame for a 9 day delay but Geeze!! It should have only taken **** week.

The whole crew from Carlos to Maria to Monica to Mario were great on all levels! I will refer them to anyone in need of body work!

Extremely satisfied.????.

I expect completely fixed rear bumper protect driving . I trust ford inc. Thanks

The repair took just short of six weeks to complete. The damage was to the bumper and fender only, with no mechanical parts involved. I think the time required to complete the repair was excessive by any reasonable expectation. While the repair was well done, I am unhappy with the amount of time required.

The Explorer repair was done well and the text updates from Maria were greatly appreciated

MIKE CHESTER WAS SO PLEASANT AND HELPFUL, HE MADE THIS PROCESS EXTREMELY EASY. I WOULD RECOMMEND THIS SHOP TO ALL MY FAMILY AND FRIENDS!

Ford Auto Body, far & away, has the Best Customer Service of any Body Shop I’ve been to. The staff was truly considerate, helpful, knowledgeable, incredibly nice, and resolved any and all issues with my son’s 2016 Mustang. I was very pleased with the quality of the work. Absolutely Impeccable Job! WOW ~ Truly Amazing Body & Paint Work ~ Stunning! As a result of such an Amazing Experience along with the Incredibly Beautiful & Flawless Work, I’m now going to take my other son’s car to Ford Auto Body, to get the rear bumper fixed. You definitely have a customer for life. Plus, I really enjoyed the text message updates. I’m sure some people might not like all the text messages, but they provided me with information that allowed me to know exactly what stage of repair my car was in. The text messages provided me the information that my car was actually ahead of schedule, which was extremely helpful, because it allowed me to prepare and line up my transportation that was needed to pick up my completed car. I’ll definitely recommend Ford Auto Body to any person who needs work done. Also, as mentioned earlier, I am definitely a customer for life. Thank You Ford Auto Body ;) :) ;)

Thank you for everything. The car looks phenomenal and you guys do excellent work. I don't have anything bad to say about my experience.

Love you guys

The repair was done properly and we were informed of the status from time to time it was find professionally.

The whole staff went out of their way to make sure my car was taken care of thank you very much

The repairs took a bit longer than I anticipated. However, I would like to express my appreciation to Maria and Mario for their professionalism, helpfulness and support. Maria, thank you for the updates and Mario thank you for making everything seem so seamless. It was a pleasure working with both of you.