Pride Auto Body - Van Nuys (Ford Auto Body)

The staff (Carlos, Maria, Monica & Matthew) at Ford Auto Body are very courteous and professional to the customers. They were patient in answering all of my questions. In addition, I was kept well informed in timely intervals of the status of work being performed on my Jaguar XJL. Thank you all so much for the “great” customer service. Mary A ****

Great people. Outstanding service. My Edge looks like new. My highest kudos for all involved. Russ

Thank you to the team everything was great they did an excelente Job very satisfied with the job they did with my car And i Will recomende this place to My friends And family

Mike Chester was amazing. He and the entire shop were courteous, responsive and efficient. Excellent repairs. Glad to have them looking after my cars.

I had a great experience at Ford Auto body. Maria is very knowledgeable & has outstanding Customer service .

Everyone seemed friendly and professional. I can't tell that there was any prior damage. So it was all good from my perspective.

Great staff .... kept me informed every step of the way .... seamlessly perfect ... thank you for a superb job!

You guys are the best! From the staff in the front office to everyone working on my car. Always professional and keeping me up to date with the progress of the work. Plus, the work is amazing. Thank you, again.

I appreciate your job well done on this recent repair. Thank you to all of you as team for your updates, and communications.

Best service

The crew were very helpful and fixed up my car nicely, and they helped me with all my concerns about my car.

The Bumper Repair is Incorrect-The Height of The Bumper is Incorrect

Beautiful job. My car looks brand new again. If I would’ve took any cheap body shop, I’m pretty sure the paint would have been regular. But with Ford, of course they’ll put best paint job. I’m very satisfied. Thank to Ford Auto Body team!

The information I was getting from Maria was inaccurate and incomplete. After dropping off my car, I recieved a call from Maria saying that repairs can’t be started because insurance has not accepted liability yet. This is very concerning information and was inaccurate. This was all clarified by a quick reachout the insurance adjuster. A day before picking up my car, Maria calls me at 4pm to let me know that my car can’t be released because the supplemental payment was recieved by the insurance. This was again bery easily clarified by reaching out to the insurance company. Maria was extremely unprofessional with her responses when i showed my displease with how the process was done and lack of followup and tracking of what’s missing. Maria answered me “do you know how many cars we have to deliver every day” to when I asked why was the information on my file not reviewed. I was very disappointed to the lack of respect I got on this phone call.

Work looks great. Good customer service!

Extremely satisfied with the workmanship and the staff were very easy to do business with. Maria kept me informed every step of the way and was sensitive to the situation. Great experience considering.

Thank you so much!!! You did such a great job with my Golf--she looks wonderful!

Exceptional experience. Updates, integrity really appreciated

Car looks great and you delivered one week ahead of schedule

Thank you for keeping me updated on the progress of my vehicle and being so helpful. You guys are great!