Pride Auto Body - Van Nuys (Ford Auto Body)

Maria at front desk kept me informed and smiling through the whole process. She has a gift of being both professional and winsome. She's also a good listener. I loved getting text updates and phone calls !

The entire team at Ford Auto Body is a pleasure to work with. Always keep you updated and in the loop. Love them!!! Sherijo Damico

Ford auto body has great customer service. Im surprised everytime I have a new encounter with a member of the ford family. Everyone is so welcoming and courteous. I never have any issues, the staff is super friendly and professional. I really appreciate everyone at ford auto body, taking care of me and my family. It's comforting to know that they feel the same way about us. I was kept updated on the status of my vehicle almost everyday. I want to thank everyone at Galpin and ford auto body for continuing to serve us with compassion and respect.

There were a few issues ... one was that I initially brought my car in on a Thursday and I was told by the receptionist that the shop does not take in new orders on Thursdays and Fridays. I was still able to get an estimate on the body work though and was told that the bumper should be in on Monday. I was told that I would be called once the part came in. I told the receptionist that I would need to be notified the night before I was going to come in so I could inform my job I would be coming in late the next morning. Well ... Monday comes and goes and the bumper has not arrived yet. So I waited for the call and finally on Wednesday MORNING I get a call in from the body shop that my bumper came in and I can bring my car in if I would like. I told the person that I had previously said that I needed to be notified the NIGHT BEFORE so I could let my job know I would be coming in late ... so I couldn't leave work now to come in. Figuring that it would probably take at least a week to get the job done I decided to bring my car in on the next Monday. On Wednesday night following that Monday I was contacted by your shop to say my car was ready for pick-up, but the issue of the deductible had not been resolved and I needed to contact my insurance carrier and have them call your shop regarding whether it was waived or not. I thought this issue had already been taken care of because my insurance carrier had called me previously to let me know that your shop had been notified that the deductible had been waived. She had even sent an e-mail to Monica Santizo on July 27, 2016 at 12:29 p.m. stating that the deductible had been waived and the journal notes even noted that the deductible had been waived. Monica said she never received the e-mail. So here I am rushing around at 5:15 trying to get ahold of my insurance carrier so they can call your shop to tell you the deductible had indeed been waived. Of course at 5:15 the AAA offices were closed, so I left voicemail messages for someone ... anyone ....to call your office regarding this issue. Anywayyyyy .... I show up the next morning to pick up my car and am informed that as soon as your secretary had gotten off the phone with me the night before, she was contacted by AAA regarding the deductible and that it was waived. Long story short ... somewhere there is a miscommunication here ... maybe one of your inspectors did not tell the secretary or reception that they had been contacted by AAA and the deductible was waived .... or maybe the e-mail that AAA sent on July 27, 2016 went into a spam folder or something that caused it to not reach Monica's computer, or something. But I would prefer that next time that I don't have to be rushing around the night before I pick up my car to try to get ahold of my insurance agent to confirm whether a deductible is waived or not.

I had a really good experience and everyone was so helpful and nice. Thank you

All your employees are graet. I received my car before the estimated date. It was clean. looks like new. Thank you.

It was my second time to bring my car in for service. The staff has not failed to provide superb customer service, great work that makes your car look like new. They even wash and wax before the release. Very good with status updates and an actual person answers the phone when you call for inquiries. They were a day early from the target date of delivery. I highly recommend Galpin Ford Auto Body.

Exceptional workmanship and a great staff ,Thanks Jay

Thoughtful and courteous service. Thanck you

Staff was more than great, they were friendly and answered all my questions!! I will definitely come here if I need anything fixed for my cars.

Great team!! I loved your ladies in the front office. They made me want to come again and again. I was consistently updated and they answered any question I had. Best customer service experience I have had in ages. They need to train others.

Si muy bien

The work was terrific and the people were even better. Thank you Ford Auto Body!

Monica is amazing.. She made it easy to trust that my car was in good hands.. Service was amazing.. They made sure that I was happy with the final result..Monica and the team was extremely amazing.. Thanks

Your crew is the best in service and attention to your customers, thank you for everything Maria And Monica are the best Thank you

Monica in the office was GREAT! The car came out perfect and you could never tell it had been damaged or replaced.

More updates by email would be appreciated.

Your front office staff were first class and on top of their work. The repair was as scheduled and with no issues. thank you.

Well done the car is perfect. Thank you for the updates and the timely return of the car.

The staff was great and very accommodating. They helped me and worked with the other drivers insurance to get everything fixed in a timely matter