Ed Morse Cadillac Inc.

Very satisfied with all aspects of the repair experience

Great

Great work and service

Danielle kept me up to date and I loved the step by step progress texts

The text updates is a fantastic idea. Kudos to the team that implemented this. The service was amazing. Danielle did a fantastic job getting my body shop process started. The crew at the body shop did an absolutely fantastic job getting my BMW Z4 fixed and painted!!! Keep up the fantastic job!! Jon S

the paint job (by Daniel) and body work (by Paul) is very impressive. the staff craig and Jeff are very professional and personable..easy to work with. this is not the first time i had body work done at Ed Morse cadilac and won't be the last.

Everything went as expected from Caddilac we are very satisfied . Thank you all! Chet & Tere Arnold

Tim Crowder is seriously the best customer service worker you have!! Always stays in touch, great service. Really happy and will continue to purchase cars w/ Ed Morse because of him!!

Thanks so much! I keep returning to your company because you consistently provide excellent service. Your staff is super helpful and always very courteous. Denise O

Great, fast & very professional service 2 thumbs UP!!!

Everything I have come to expect from Ed Morse

From my first point of contact with the body shop, I knew I was in very good hands. Jennifer Mais was extremely professional in assisting me with everything I needed. My vehicle was repaired perfectly as well as in the time frame promised. I also liked the daily text messages which kept me updated on the repair status of my vehicle. I would highly recommend Ed Morse Collision Shop and am very happy with the repairs done on my vehicle. Thank you to everyone who was instrumental in providing truly excellent customer service.

As always friendly,informative,and great repair service

Well for one it's still not fixed. I'm having to bring it in Saturday morning (don't worry, I didn't want to sleep in or anything) for them to get it right. *fingers crossed*. I think it's also important to point out that the original date that it was supposed to be ready to pick up was Sept 9th... Then the 20th... Just got it half-**** yesterday. I also loved how I had to cause a ruckus before I could get someone to call me regularly with updates. Until the manager Jan stepped in I was pretty much in the dark. Also, misinformation was given to me regularly. Moreover, I don't appreciate having to spend hours on the phone hounding people to do thier jobs. I mean you are Cadillac right? Coulda fooled me, because I felt like I bought a car from ****. You know that feeling you get when your embarrassed for someone else? That's how I feel when interacting with your staff, that's how bungled my experience has been with Ed Morse. Finally, I relish the opportunity to share my experience with those who comment on how nice my car is. "Not worth it" "regret" and "never again" are the key phrases in those conversations.

I had an absolute great experience with my car repair. Jan Madden was so helpful and communicated with me regularly. I would recommend Ed Morse Cadillac to anyone who has been in a collision. My car is running perfectly.

Everyone at Ed Morse was very professional and went out of there way to accommodate me during my repairs. Thank you very much.

Everything was handled so well. I am very pleased and satisfied.

Very professional and helpful. Got the job done quickly and my car looks amazing now. Would recommend Ed Morse to others.

The staff went out of their way to provide service above and beyond expectations. Thanks to Jan and Jennifer in Collision and Mike and Zoilo from Sales. Excellent service! Rick Lovell

Very nice job and great attitudes and cooperation by Jan.