Beasley Collision Center

Hope i never have to use it again but will definitely will use it if needed. If the body shop is like maintenance and sales you got a new customer. Keep up the excellent work.

Please dont change ubare great the way u guys are thanks u for make everything look so easy

Very happy with everything

They done a excellent job with n repairing my mirror.

They were very organized, timely, and helpful!

The repair itself was great. My car looks wonderful. Gary was so informative to talk to and has great customer service skills. The issue I had was that my car ran out of inspection while being repaired. I authorized Beasley to do the inspection when collision was finished. My car was sent to service with the engine light on. After talking to Gary, he pulled the car back and cleared the code. He couldn't remember the code but stated it was a result of un hooking the battery while working on it. Later in the day I spok to Josh and was told the code was a misfire. What they didn't know at that time is my car had a new engine put in not long ago. The new engine only has 10k miles on it. Since the code was cleared my car wasn't ready to pass emissions. Guys from service drove my car to try to get it through the cycles. It still needed to be driven more so I picked it up to drive it that evening. When I started my car, I had **** bar of gas and the gas light was on. I tried to make it to Rutters but ran out and had to walk to Rutters and buy a gas can, fill it, and take back to my car. I dropped the car off later that night hoping we drove it enough to pass emissions. It still was not ready. When I asked what didn't cycle through that's preventing emissions I was told EVAP. I asked if this was the only thing and it was. I asked why wasn't emissions done since you can have one "code" that didn't cycle to pass emissions. Amanda checked with service and they said they would try it after lunch. At that point I declined Beasley to do the inspection because I felt their mechanics should have known that and if they were stalling on emissions then who knows what else they would come up with. Since I do work during the day as well, the best way to communicate is via email. There were times I sent an email and didnt receive a response. When I did, they were one line and lacked professionalism. I am very grateful to Beasley for fixing the bodywork on my car but I'm not happy with the service. I felt like I was bugging them when asking questions. In the end, I had another dealership that I normally work with go and pick up my car. With in an hour and half I received a call that emissions and inspection were complete. While Beasleys shop is beautiful and appeared fully staffed, from my experience, it lacked customer service and customer satisfaction.

Thanks so much! The car looks great. Let me know when the Mustang decal comes in. I understand it's on back order. Thank you so much!

Have the car ready when it is supposed to be.

Pleasant employees, made my experience “pain-free”!

Great job

They did a great job and the face to face people were awesome. The text alert was 3 days late. In your defense, they did tell me not to pay attention to the text alerts.

I understand that the pebble chips on the hood were already there, but it would’ve been nice to be offered the option of having them sanded down and painted when the damaged part of the bumper was painted.

Nicole was very efficient.

My experience at Beasley Collision Center was nothing short of AMazing!!!! The staff were very kind and helpful. They were also knowledgeable of their brand and they rendered OUTstanding customer service to me. It was a warm, comforting experience which gave me the assurance that all of my needs would be met and more. I will highly recommend this company to my friends and even strangers. Tabitha L

When I got my car back there was still a small dent in my door where the other car had hit it. It was small, but for two grand worth of repair I didn’t expect to see that. It wasn’t my money, and they painted over it well, so I wasn’t going to bother. But also when I picked my car up my low tire pressure light was on. I didn’t think much of it other than it wasn’t like that when I turned it in. I had them put some more air in it and kept moving. BUT, today when it came on, and after setting for almost a day it was noticeable. I have two twelve hour shifts this weekend. And if I come outside to a flat tire from an issue I didn’t have until I turned my car in, I’m going to be a little upset. Inconvenienced to say the least. I wouldn’t have vented like this but the text message asking for feedback happened shortly after I realized what was going on. As for the people, I loved the way I was treated.

Your team truly is outstanding, from drop off to pick up. Everyone is so nice to talk to, and the communication is great. The quality of the work is also outstanding.

Great customer service... very pleased

The Beasley team did a fantastic job!

Even though I live in Harrisburg have a recommend more of my friends to come here whenever they are in an accident

Kind and courteous