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Body Shop Review Summary

5 star 574 reviews 81%
4 star 60 reviews 8%
3 star 20 reviews 3%
2 star 23 reviews 3%
1 star 29 reviews 4%
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(All Vehicle Makes)
James G.
Vehicle Make : Toyota
5 out of 5
8/4/2016
Wonderful work and great staff... Thank you
Paul S.
Vehicle Make : Ford
5 out of 5
8/4/2016
Brian was great to work with and made the experience as painless as possible. Great communication throughout the entire process! Felt my car was in the best hands and was as important to Kraft's team as it is to me.
James D.
Vehicle Make : Ford
5 out of 5
8/2/2016
Appreciate Kraft's quality operation. Well organized operation. Friendly capable employees.
Sterling C.
Vehicle Make : Subaru
5 out of 5
8/2/2016
Wonderful work and services!!!
Mirabai H.
Vehicle Make : Mazda
5 out of 5
8/2/2016
Everything was wonderful.
Himawan B.
Vehicle Make : Acura
5 out of 5
7/29/2016
Good service & communication, friendly & helpful staffs.
Joe W.
Vehicle Make : Mazda
1 out of 5
7/26/2016
After returning home, I noticed the mirror cover was damaged. I called and asked to speak with Reuben and have yet to receive a return call. Joe W
Jose M.
Vehicle Make : BMW
5 out of 5
7/25/2016
Brain and the entire team at KBS were great!
Judith H.
Vehicle Make : Toyota
3 out of 5
7/25/2016
Most everything was super. But when I inspected the car, the trunk cover was put in backwards and one of your kind employees helped me. I do not know if it was necessary to remove this cover to fix the doors ? I found a couple of small parts inside the vehicle. The important repairs(2 claims) where great. Your staff is grand and patient. Thanks again for a job well done. JUDY ****
Tracey G.
Vehicle Make : Honda
5 out of 5
7/13/2016
Extremely professional, high quality, and excellent customer service. Thank you!
David K.
Vehicle Make : Hyundai
5 out of 5
7/11/2016
Thank you Brian for being so thorough every step of the way!
Karen T.
Vehicle Make : Toyota
5 out of 5
7/7/2016
Car is running great!! Thank you for excellent work !!
Ryan S.
Vehicle Make : Subaru
5 out of 5
7/2/2016
Brian, and every one else who works at Kraft's was very helpful and informative. I greatly appreciate the regular updates on the status of the repair.
Gilmore E.
Vehicle Make : Honda
5 out of 5
6/30/2016
3rd experience and very satisfied as you know there are many choices and I have chosen Kraft even though i live in Los Gatos. It is worth the drive. Like the guarantee too.
Lori L.
Vehicle Make : Mercedes
5 out of 5
6/30/2016
Yes, definitely take your car to Kraft! They are efficient, friendly, perfectionist professionals who transformed my car to an immaculate state. They are and competent and kind.
Robert B.
Vehicle Make : Lexus
5 out of 5
6/25/2016
The service from start to finish was prompt and professional and my car was completely restored to it's original luster! I'm pleased that USAA is contracted with this superior company!
Ron C.
Vehicle Make : Chevrolet
5 out of 5
6/19/2016
Professional, personable and timely. Ruben is the best and Kraft is fortunate to have him on their team.
Bob K.
Vehicle Make : Toyota
1 out of 5
6/17/2016
When I picked up my car first time it was dirty and I couldn't tell if the damage was repaired After it was washed I noticed there is some more scratches on the roof of the car and also on the rear passenger door. Kraft body shop had to give me a rental car and fix the scratches which took two days. When I came to pick your car up it was dirty again and had to be washed so that I could inspect the outside of the car . It had pen marks from where the inspector had marked the car were the roof need to be repaired again. I was disappointed that there wasn't some better quality control or a manager would inspect the car before I was offered to pick it up again.
Stefano C.
Vehicle Make : Chevrolet
5 out of 5
6/16/2016
Car was delivered when promised. Process was clear. People were cordial and friendly. Can't complain.
Neely F.
Vehicle Make : BMW
5 out of 5
6/14/2016
So glad I brought my BMW to you guys! Brian and Sal were so gracious and helpful. The repairs look great and I really liked the auto-update emails I received. Besides the convenient auto- emails, Brian sent me the estimate right when he said he would and updated me on the repairs by phone too. I'm really impressed with the professionalism and courtesy I received. Thanks again for doing such a great job and kudos to the awesome employees of Kraft's! - Neely F

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