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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 574 reviews 81%
4 star 60 reviews 8%
3 star 20 reviews 3%
2 star 23 reviews 3%
1 star 29 reviews 4%
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(All Vehicle Makes)
Barry M.
Vehicle Make : Mini Cooper
1 out of 5
8/27/2016
It's too late to have me completely satisfied. You did not deliver my car properly repaired. The fact that I was assured by Ruben that he personally inspected my car when before delivery, only to find the plastic moldeing above the rear tire not properly secured to the car, is very disappointing. So now the moldeing has double sided tape holding it "into shape" ( and possiblly damaged). It turns out that i have been asked to bring the car back to have it properly secured. You had my car for 3 weeks....it seems like you have no time to do it right but plenty of time to do over (this wastes my time). I hope your recovery service is better. You hav lowered my trust in your ability. I am sure that is not the reputation you are striving for.
Donna S.
Vehicle Make : Nissan
5 out of 5
8/27/2016
Having my car worked on by Krafts Auto Body was a great experience.
Jena M.
Vehicle Make : BMW
5 out of 5
8/26/2016
I was struck by the positive work environment that all your employees have created. You all waltz together in kindness and respect. It was delight to witness a an unuasual moment of your giving spirit when 2 , I assume, homeless men came in for coffee and the charging of a cell phone. Thank you, Jena M
Reilly.dwayne Lee.
Vehicle Make : Toyota
5 out of 5
8/26/2016
Everyone was friendly and explained everything. The process flowed smoothly and was seamless with the rental car. You have an excellent and professional team. We'd definitely recommend you!
Christina L.
Vehicle Make : Volkswagen
5 out of 5
8/26/2016
Great great service! They worked with my busy schedule -arranged for the rental car and even detailed my car when they were done! Amazing service! I highly recommend! Thanks all!!
Sydney W.
Vehicle Make : Porsche
5 out of 5
8/25/2016
You guys are great to deal with and a special thank you to Ruben who is A#****
Lee B.
Vehicle Make : Jeep
5 out of 5
8/24/2016
I was provided with excellent, friendly and timely service.
Gary T.
Vehicle Make : Mazda
5 out of 5
8/23/2016
Very comitted to getting the job done and done properly. Kept me well informed of the repair progress.
Tarik G.
Vehicle Make : Chevrolet
2 out of 5
8/22/2016
Vehicle repair looks really good, but my Bakflip tonneau cover was damaged during the repair. Documented at pickup and will talk to my contact there. Monday.
Jill R.
Vehicle Make : Subaru
5 out of 5
8/20/2016
Brian was great to deal with.
Phil B.
Vehicle Make : Toyota
5 out of 5
8/20/2016
Ruben and the whole crew always do a great job from end to end
Mary L.
Vehicle Make : Honda
5 out of 5
8/18/2016
Your service was excellent. The text updates were useful and efficient. Thank you.
Gary C.
Vehicle Make : Toyota
5 out of 5
8/18/2016
I could not have had a better experience, THANK YOU for a job well done
Michael S.
Vehicle Make : Toyota
2 out of 5
8/17/2016
The repair looked fine. I wasn't happy with Brian, the guy who was doing most of the communicating. He needs to talk slower. He needs to explain in a kinder, softer way what the situation is. If you want to know more, you can contact me. Berdell ****
Brendan M.
Vehicle Make : Subaru
5 out of 5
8/17/2016
Thanks Ruben
Barbara P.
Vehicle Make : Mazda
5 out of 5
8/12/2016
Ruben and associates: Thanks, folks! I'm impressed. You give great service, and I really appreciate that. It's getting hard to find these days. Also, I was not expecting the wonderful interior cleaning, which it desperately needed. Once again, thank you. Barb Polhamius
Aaron B.
Vehicle Make : Porsche
5 out of 5
8/11/2016
Ruben and the paint manager Mark were awesome to deal with. They took a botched front bumper job on my Porsche and produced a work of art. They took care of me from the very beginning of the process. They were professional and courteous. The work was of the highest quality and was completed when they said it would be. I was very happy overall with my experience.
Mike B.
Vehicle Make : Chevrolet
5 out of 5
8/10/2016
You guys are the best!
Richard H.
Vehicle Make : Jeep
5 out of 5
8/6/2016
I've had Kraft's do work for me since 1976. The quality was always the best when Dan was out surfing!!!
Bonnie P.
Vehicle Make : Subaru
3 out of 5
8/5/2016
Everything looked great! Although I did see a crack in the lifting back door that I hadn't noticed before. I will call first thing in the morning. Thanks!

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