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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 574 reviews 81%
4 star 60 reviews 8%
3 star 20 reviews 3%
2 star 23 reviews 3%
1 star 29 reviews 4%
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(All Vehicle Makes)
Martha T.
Vehicle Make : Pontiac
5 out of 5
7/25/2017
Excellent service, from the minute I called to set up an appointment to the day I walked in to pick up my car. Thank you!
Victoria C.
Vehicle Make : Ford
5 out of 5
7/25/2017
Courteous. Efficient. Great customer care and service.
Lynn S.
Vehicle Make : Honda
5 out of 5
7/22/2017
Great job team. Excellent communication along the way. Hope I never need your services again, but if I do I'm coming back to you! ????
Jesse N.
Vehicle Make : Ford
5 out of 5
7/17/2017
Excellent work........
Deborah F.
Vehicle Make : Honda
5 out of 5
7/15/2017
Great team of professional and courteous associates!!! To top it off my car was clean inside and out!!!!
Nancy M.
Vehicle Make : Honda
2 out of 5
7/11/2017
Took waaaaay too long due to defective parts. Normally Kraft's is great, but this time - not so much.
William K.
Vehicle Make : BMW
1 out of 5
7/11/2017
Over $3000 charged to replace a trunk lid. Last minute discovery of a problem that caused additional delays. Took over a month to get the car back. Adjuster should have totalled it.
**** K.
Vehicle Make : Ford
5 out of 5
3/25/2017
I appreciate Ruben's communication & attitude during the 6 weeks it took to repair my vehicle. Actually everyone I encountered at Krafts was very helpful & had a great attitude. There's a reason I brought my car to Krafts.
Harold V.
Vehicle Make : Mazda
5 out of 5
3/25/2017
Nice job!
Albert S.
Vehicle Make : Honda
1 out of 5
3/21/2017
Said they were going to repaint a spot on the passenger door and never did.if you say your going to do a repair then do it!Was pretty upset that it wasn't done especially when you had the car for four extra days due to repainting the vehicle because you didn't match the color right the first time.
Ha N.
Vehicle Make : Toyota
5 out of 5
3/17/2017
The inside of my car was a little dirty, with a few grease marks here and there. Nothing too major. My car looks great! Thank you so much.
Anje V.
Vehicle Make : Mini Cooper
1 out of 5
3/17/2017
My engine overheated when I did some shopping this morning. There are some scratches on the right door, which were not there when the car was brought in. I carefully check for such things all the time.
Delvis S.
Vehicle Make : Volkswagen
5 out of 5
3/17/2017
From the phone calls, the emails, the personnel, to the "Kraftsmanship" in the details you will always be my number one choice. Thank you.
Steve W.
Vehicle Make : Toyota
5 out of 5
3/17/2017
After all these years they continue to provide superior service and workmanship.
Victoria C.
Vehicle Make : Toyota
5 out of 5
3/15/2017
You do wonderful work! My only suggestion is that you estimate long when you give a date that car will be ready. Helps people plan. You've fixed several cars of ours over the years and we get the feeling y'all are reluctant to tell us that good work takes time! Better to say 9 days and be ready in 8, than say 7 and ready in 8...yes? But we will be back and we always recommend you
Karen B.
Vehicle Make : Honda
5 out of 5
3/13/2017
The car looks awesome!
Debby H.
Vehicle Make : Ford
5 out of 5
3/11/2017
Great customer service, great job done on my truck, I appreciate the really good communication, I recommend you to everybody I know.
Charlotte M.
Vehicle Make : Lexus
5 out of 5
3/9/2017
Glad to have side mirror replaced while I waited
Ryan M.
Vehicle Make : Hyundai
5 out of 5
3/4/2017
The people are great, especially Ruben.
David D.
Vehicle Make : Land Rover
5 out of 5
2/25/2017
Kraft's customer service and quality of workmanship is second to none. Kraft is the benchmark for all other auto-body repair shops.

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