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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 574 reviews 81%
4 star 60 reviews 8%
3 star 20 reviews 3%
2 star 23 reviews 3%
1 star 29 reviews 4%
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(All Vehicle Makes)
Paul Y.
Vehicle Make : Toyota
5 out of 5
11/13/2017
Great custom service from eveyone there, including Susan at front desk and Rueben, who handled our work!
Jeanne V.
Vehicle Make : Subaru
5 out of 5
11/9/2017
I appreciated the constant communication keeping me updated.
Chris M.
Vehicle Make : Kia
5 out of 5
11/2/2017
Extremely friendly and professional staff. Just a pleasure to be a customer. Thanks so much.
Teresa W.
Vehicle Make : Hyundai
5 out of 5
11/2/2017
You guys always take such good care of me! Super speedy service as usual! Thanks so much!!!
Robert L.
Vehicle Make : Volvo
5 out of 5
10/28/2017
Over the years I’ve had occasion to use the services of auto body repair shops. I believe that Kraft’s Auto Body is the best auto body service that I have ever used. I really appreciate the professionalism of the staff at Kraft’s. My car looks great. Michael Figueroa is very knowledgeable and professional and I really appreciate his conscientiousness. I will definitely recommend Kraft’s Auto Body Shop to my friends. Thank you for the great service.
Michael P.
Vehicle Make : Toyota
5 out of 5
10/27/2017
The bumper came out really nice and also solid really great work you guys were all very friendly thank you so much for your hard work and dedication and making it work in such short notice awesome!!!!
Linda K.
Vehicle Make : Honda
5 out of 5
10/27/2017
The car looks great! All your employees are so polit & pleasant. Micheal does a great job keeping me updated. Thank you.
Miguel A.
Vehicle Make : Toyota
5 out of 5
10/21/2017
Ruben did a wonderful job getting me in. The shop was very efficient. I'll continue to go to you when ever you can help and let my friends know. Thanks again, M
Connie M.
Vehicle Make : Nissan
5 out of 5
10/21/2017
This team is wonderful. They keep in touch to give us updates and progress on our cars. I'm always amazed at the quality of their work. My car looks brand new. You can't tell that any work was done. Every seam is perfectly aligned and the paint job is perfect. Thank you for the concern you showed for my feelings. I love this group of people.
Randy S.
Vehicle Make : Porsche
5 out of 5
10/17/2017
Thanks again for the repair of my Porsche, I think that it could have been just a small amount smoother with the parts order and communication but your folks and work is excellent. I appreciate your efforts.
Tamara B.
Vehicle Make : Subaru
5 out of 5
10/15/2017
Everything was great, our car looks perfect. Would definitely go back.
Sandra M.
Vehicle Make : Honda
5 out of 5
10/11/2017
Friendly staff. Ruben took the time to keep me updated on my car repair.
Jeremy K.
Vehicle Make : BMW
1 out of 5
10/10/2017
Why are you saying that I picked up my car when I haven't ????
Roy B.
Vehicle Make : Subaru
5 out of 5
10/2/2017
Great staff. Esp Ruben. Professional and will wrk with client's schedule.
Douglas T.
Vehicle Make : Audi
2 out of 5
9/30/2017
Everything was address to Doug including this email. Made it real clear it's my car in my name but this persisted in almost all interactions and emails. I know it is because the insurance policy is under Doug's name but still quite an irritation. I did not bring this up with nationwide survey as it was more important to me to give you the best results on their questionnairre.
Robert S.
Vehicle Make : Honda
3 out of 5
9/30/2017
Took to long for the bumper
Helen K.
Vehicle Make : BMW
3 out of 5
9/29/2017
The repair took longer than estimated and it isn't completely finished. I am expecting a call to bring in the car when the part comes in. I will also need someone to fix my moon roof as it isn't working properly. Other than that, it was worth waiting to get my car fixed by Kraft's Body Shop!
Beverly M.
Vehicle Make : Land Rover
5 out of 5
9/21/2017
Very professional customer service, so happy I used their services.
Albino R.
Vehicle Make : Audi
5 out of 5
9/21/2017
Great service. Clearly exceeds expectations with both quality of service and time.
Dain J.
Vehicle Make : Dodge
5 out of 5
9/17/2017
Very impressive communication and staff attitude. I knew that Kraft's was a successful business and now i realize why. Great team, great repair quality and the truck detail at the end was a nice finishing touch to the top level of customer service they provided me.

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