Abra Auto Body Repair of America - Pineville

Great customer service. Appreciated getting periodic progress reports.

Very professional & kept me informed about my repair every step of the way.

Everything went smoothly and I was updated of progress through the whole process.

The communication throughout the process was excellent. Thank you.

The repairs look great. There was no evidence of any prior damages after Abra completed the repairs. Thank you Abra!

Abra was extremely professional and accommodating and did an awesome job on my repair!

Great Job.

The folks at ABRA did great work on my car, plus the people were extremely friendly and helpful. I was given text updates daily and they finished ahead of schedule. I would highly recommend this shop!

Great servive...thanks

Everything was perfect and all my questions were answered and it went smoothly. I will use your shop for all my future needs!!

I was very happy about the professionalism and work of your staff. The office was very clean and orderly. I could not have asked for a better quality job. You should be very proud of your staff at the Pineville location!

I was able to drop my car off and get it repaired quickly. Everyone was awesome. Professional, friendly staff made this an A experience from start to finish.

Excellent service!!

very professional and timely. The facilities were extremely clean and the staff was very professional.

Everyone was courteous and kind

Did Not delivered per initial commitment

REP. called me last Thursday and advised that repairs had been completed and car was ready to picked up. Arrived at ABRA to pick up car and discovered that a damaged component which I had pointed out to Rep. during her initial assessment of damage had not been repaired. When I pointed out damaged component, Rpe. assured me that ABRA's Technicians had completed a thorough assessment and repaired all damaged components. I asked the Rep. to lie down on the ground and view the damaged component, which was clearly visible on the underside of the car. After looking under the car, Rep. took my car back in to be assessed by a Technician once again. After waiting approximately 15 minutes, the Rep. returned and confirmed that there was damage that had been missed by the Technician and needed to be repaired. Advised the Rep. that I would have had no knowledge of the unrepaired damage, had I not taKen my car to the Toyota dealership's repair shop for a repair estimate prior to obtaining a repair estimate from ABRA. Based on this experience, it is evident that ABRA's Technician had not completed a thorough inspection of my car's damage. The missed damage was plainly visible and should have been easily identified of the vehicle had been placed on a lift and inspected. Had I not first obtained a repair estimate from another body shop, I would have never known about the damage that ABRA had missed and had not repaired.

Poor customer service

I was impressed with the what that this company accommodate me going out of town and getting my car fixed. They put me at ease. I am concerned about my headlights they are hazy looking

I love the text follow up that I was receiving concerning my Vehicle. Isreal knowledge of the process and repair of my Vehicle, was beyond my expectations.Really made my Abra experience very comfortable.Shane close out procedure, is very professional. Thank You Abra and Body Shop experts