Abra Auto Body Repair of America - Centennial

Everything was done perfectly so far.

Shannon kept me abreast of porogress on the work every step of the way. I am most pleased with the final product.

Ethan was great. He kept us well informed throughout the repair. It was a very hassle-free process.

Great customer service!

Mark kept in good communication with me.

mark did a great job keeping us informed and up to date on the progress of our car

Repairs were done in a timely matter. Drop off and pick up were quick and easy.

The customer service staff was very good and the work performed on the vehicle work. Our service representative Ethan Cadamore was excellent! However, the license plates were stolen off our vehicle while it was in ABRA's care, and the response from an "assist. manager" was perfunctory: kind of Oh, well, we will replace the plates. No recognition that replacing plates requires a day of effort, travel, meetings with law enforcement, etc. Obviously ABRA will have to replace the plates, but there should be some additional recognition of the efforts required to do so. ALSO, there should be some explanation of what ABRA is going to do to protect vehicles left in their care. The "assist. mgr." pointed out that the security camera nearest the office is a dummy and therefore not working. Not exactly confidence inspiring for customers who leave very nice vehicles with ABRA.

Mark was great! Awesome communication and professionalism.

Great work and thank you.

Although there were many delays due to the wrong parts being shipped, Darren's communications with me were regular, accurate, and appreciated. His client service skills turned a potentially negative experience into a positive one. He should be rewarded appropriately. Thank you. Darin S

Darren was great and kept me informed throughout the entire repair process.

Good communication and timely service.

Great service that was finished much quicker than originally estimated. Extremely friendly and professional people.

Very professional and very quick in getting repairs done. I received updates at least twice a week and everything was transparent through this process

The process was far too long. Four weeks for minor damage. Otherwise I am satisfied that I was kept apprised twice a week with what was being done to my car. There did appear to be some repetition of repair work updates.

Did a great job!! Couldn’t ask for better service. Communicated very well with me and kept me updated by emails regularly.

It was good. Mark kept me informed whoch was appreciated

Reportedly there was a "clerical error" and my car was not looked at for approximately two weeks. However, once the repair was completed, the car looked great and I was happy with it. I only wished it would have been finished sooner.

Very good customer service, good work but would have preferred they did a little better job buffing and painting the scratch I had on tailgate