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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 712 reviews 80%
4 star 123 reviews 14%
3 star 13 reviews 1%
2 star 19 reviews 2%
1 star 22 reviews 2%
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(All Vehicle Makes)
Pasha B.
Vehicle Make : Audi
2 out of 5
7/30/2017
Great communication during the repair process but poor repair quality. This is a leased car and I'm not sure if Audi accepts such poor repair to their cars. The only reason I chose this place was because it was recommended by AAA as an approved repairer.
Steven S.
Vehicle Make : Mercedes
5 out of 5
7/28/2017
Far exceeded my expectations for service, communication and quality work
Mary W.
Vehicle Make : Land Rover
5 out of 5
7/28/2017
The Irvine office did a great job. Lots of timely communication and did a great job fixing my car.
Johnny S.
Vehicle Make : Mazda
5 out of 5
7/28/2017
Great service and workmanship.
Susan L.
Vehicle Make : Volvo
5 out of 5
7/26/2017
I feel like they did a first class job and am delighted with all interactions. Thank you!
Bronson B.
Vehicle Make : Toyota
5 out of 5
7/26/2017
10 out of 10 job from everyone I spoke with at Fix Auto Irvine! Zack, Lyndsey, and Orlando were incredibly nice and helpful. Thank you!
Omar C.
Vehicle Make : Land Rover
5 out of 5
7/20/2017
the team was a pleasure to work with
Henry S.
Vehicle Make : Toyota
5 out of 5
7/19/2017
The ladies at the front desk were very helpful and friendly.
Josh R.
Vehicle Make : Mercedes
5 out of 5
7/18/2017
Great job
Susan D.
Vehicle Make : Volvo
5 out of 5
7/15/2017
I had to call FixAuto at around 4:46p to find out my car was ready to be picked up. It was the date I was told (text messaged) to expect completion. Since you close at 5:30p I had to rush to reach the shop on time. I wonder how long I would have had to wait for anyone to call me.
Jimmy T.
Vehicle Make : Toyota
5 out of 5
7/13/2017
You guys did a great job all around! I was very impressed with the body work, it looked like it was brand new. I really loved the option of getting my communication through text messages. Lynnsey's instructions and guidance made the process very easy. Thank you guys again for the awesome job!
Alesia J.
Vehicle Make : Mercedes
5 out of 5
7/8/2017
Excellent quality of the repair -- my Mercedes looks good as new. Great customer service. Very attentive staff kept me updated all throughout the process with timely text messages. Couldn't be happier.
Brittany B.
Vehicle Make : Ford
1 out of 5
7/8/2017
The repairs I came in for were done perfectly and made me very happy. However, I noticed today that the handle to roll down my right passenger window was broken off while my car was in the care of Fix Auto Irvine. This was NOT broken prior to my bringing the car in. I'd like to know why access to my back seat was needed to begin with, as the repairs were performed on the exterior of the vehicle. Please contact me to discuss repairing this handle, thank you.
Laura R.
Vehicle Make : Jeep
4 out of 5
7/1/2017
Thanks for making the repair process an easy one! Everyone was so friendly and patient with questions, and very professional in all communications. Service was prompt and speedy, and the whole experience was very smooth. I just got my car back so I still need to test out that all sensors are working, but the quality looked great and I appreciated the clean car and touch-up. As a customer, I felt very valued, and that came through in sincere smiles, great communication, and attention to quality customer service. Thanks so much!
Jonathan W.
Vehicle Make : Toyota
5 out of 5
6/30/2017
Customer communication was outstanding throughout repair process!!
Heather S.
Vehicle Make : BMW
5 out of 5
6/29/2017
Great job as always! Thank you, Lynsey!
Theresa B.
Vehicle Make : Hyundai
4 out of 5
6/27/2017
My car looks great! It looks exactly like it did before it was hit. The paint job matches perfectly.
Stanley Y.
Vehicle Make : Toyota
5 out of 5
6/24/2017
Great communication as repair progressed. Thanks.
Stacy D.
Vehicle Make : Honda
5 out of 5
6/22/2017
The entire Fix Auto team did a fabulous job. Lindsay, Deanna and Alberto were rock stars. They kept the lines of communication open and walked us through the entire process. I would absolutely recommend Fix Auto to everyone!
Patrick/diane C.
Vehicle Make : Kia
5 out of 5
6/22/2017
Zach, Linnsey, (and Artimus, who swapped rental and my car)... all wonderful. Zach, thank you for your kindness and concern when I dropped off for assessment/repairs. Linnsey, amazing customer service each step. I APPRECIATE YOU. Will give you all shout-outs and brag on you if anyone needs work done.

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