Abra Auto Body Repair of America - Aurora

Everyone was helpful and friendly. No one acted like they hated their job, which is commonly experienced so much these days. Lane help me every step of the way and kept me informed of progress. The ladies at the reception desk were awesome considering how busy they were. Thanks to all, Mitch Bodholdt

Excellent service all the way. I will highly recommend Abra to everyone I know and let Farmer's Insurance know!

They were excellent. Thanks for the great service.

Lane Meyer and the staff at the front desk were great to work with. My repair was done professional and promptly. Ann Arbor even wash my car before returning it which was a nice touch.

The repairs look nice, however the carpet on the drivers side was not put all the way back under the paneling of the door.

Notice paint on windshield

The service and work was very satisfactory. Personnel friendly and efficient. My only disappointment was that I was assured a rental car would be reserved for me to use per my insurance USAA instructions. When I got to ABRA a receptionist called Enterprise. They did not know what kind of car I was to have Even though USAA had told me and ABRA estimator told me it would be suv Or midsize or better sedan. It turned out that the agency had only one car available. It took more than 30 minutes to pick me up and I was told at Enterprise that I would have to wait a few minutes while the windshield was being replaced in the Huyndai Accent model they had available. I rented it as a last resort and found it very uncomfortable to sit in and operate. Happily ABRA was very quick to repair and return my own Subaru Outback today. I mention the rental glitch because I think ABRA should be aware of the Enterprise agency's Inability to provide a proper rental as promised. It may be an issue for USAA but I was reassured by both companies of something that did not occur. Service absent the rental problem was very good overall

They were great

Appreciated how fast my service was completed. Great job!

This was honestly the most professional and courteous service I've seen at an auto body shop! Thank you.

Jonathan Ramos from the Aurora location did a great job with taking care of my car and deciphering a number of issues with the 2 simultaneous claims, with two different insurers, that I had. They were handled expeditiously A commendable job! Thank you

Scratches on body of vehicle that were not there when I turned it in. They appear to be light scratches that were caused by rubbing against the vehicle during the repair process.

Communication was fantastic and the team was incredibly pleasant even in spite of my frustration due to the issues with Farmers that resulted in delays to the repair of my car. Once everything was processed my car was repaired quickly and I am very pleased with the results. Thank you all so much!

Great Job!

Job looks good. Appreciated the speedy service and updates. Thank you.

Five stars :) you took excellent car of me and my car

I was very pleased and impressed by everyone that assisted me along the way. Susan, Jonathan and Tyler, all were very personable, helpful and customer oriented. Jonathan took very good care of me. Keeping me informed on the status of my repair. What struck me the most were the details of customer care. I asked Jonathan if you all had a shuttle service. He said just a moment, and Susan got in the phone and said she would come pick me up. I didn't think she was your shuttle service but she was willing to help me out. I was touched. As it turned out, a sweet young man Tyler, came to pick me up. Jonathan made sure everything we talked about when I dropped off my car, was taken care of upon it's return. When I was finished with my payment, he overheard me ask about buffing my headlights and he jumped in and realized that had not been taken care of...and he took care of it right away! I appreciated everyone's attentiveness, going that extra mile (literally), and that my vehicle was washed inside and out! I would not hesitate to recommend ABRA! Not often does one walk away with a smile and think "that was awesome". But I did! Thank you, all! Marianne

Easy and friendly interaction; got a person each time I called, wasn't put on hold or disconnected. Plenty of status reports via text messages and voicemails. Fast turnaround. They detailed my car inside! Many thanks to Rochelle and Lane.

Staff was both very professional and approachable. The repair was meticulous, and Lane kept me apprised of progress regularly.

Everyone was very friendly, communication of status was great with phone and text updates. Car looks good! Timeframe for repairs was shorter than expected...much appreciated.