Service King Bentonville

I was told my car was at the facility and I drive 32 miles to retrieve my personal belongings from my vehicle and when I arrived they said my car was no longer there. So I waited until Monday and went to IAA where my car was supposed to be and they said it never arrived. So today I had to drive back to Bentonville another 32 miles to get my personal property. Everyone was really nice and professional my biggest complaint would be why aren't things tracked and inventoried. I think it is an opportunity for improvement.