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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 254 reviews 91%
4 star 9 reviews 3%
3 star 2 reviews 1%
2 star 3 reviews 1%
1 star 10 reviews 4%
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(All Vehicle Makes)
Leslie K.
Vehicle Make : Volkswagen
4 out of 5
6/12/2022
Outstanding communication during the entire process and the quality of work was to a high standard. Well done!
Raymond A.
Vehicle Make : Toyota
5 out of 5
5/30/2022
It was an easy fix without any issues and was finished sooner than expected thanks to speedy delivery of parts needed. John S. was great to work, keep me informed of progress and anything else he felt I needed to know.
Shari H.
Vehicle Make : Toyota
4 out of 5
3/19/2022
Being 10 days without a car was annoying, but the work appears to have been very well done.
Ian H.
Vehicle Make : Cadillac
5 out of 5
3/7/2022
Very satisfied Thanks .
Debra F.
Vehicle Make : Toyota
5 out of 5
2/27/2022
The repair was fast and professional. And my service rep was awesome. Great communication throughout and seemed to genuinely want to help me out with every aspect of the service. Well done!
Marc L.
Vehicle Make : Toyota
1 out of 5
2/13/2022
I was completely satisfied with the actual work of Toyota North Hollywood Body Shop but it took a long time to complete because of supply chain issues and also an employee got Covid creating more of a delay.
Margaret N.
Vehicle Make : Toyota
5 out of 5
2/7/2022
John is amazing. As is all your staff.
Claudio R.
Vehicle Make : Toyota
2 out of 5
12/17/2021
was not fixed to my satisfaction and they said thats all we c an do the car was not repaired to like it was before the accident i had to come bace twice rent another car and its still not right
Jose R.
Vehicle Make : Lexus
4 out of 5
12/13/2021
All the work was excellent, the only thing that I did not like was that the vehicle was not delivered to me in the agreed time.
Young Jean.
Vehicle Make : Toyota
1 out of 5
12/10/2021
Our car was supposed to be ready on a Friday, and we got a message saying it would be ready on Monday. No communication on Monday. When I reached out Tuesday, I was told it was ready. When we drove it home (the car is less than a year old), we found we had a flat rear tire. When we asked the shop about it, we were told, "Only thing I can think of is a nail or screw in the tire. We never had any problems with the tire while it was here at the shop." There were no nails or screws on our driveway. Where do you find nails and screws? On a shop floor. It left us with a bad feeling and my husband says he doesn't want to go to the shop again in the future.
Michelle W.
Vehicle Make : Toyota
1 out of 5
11/6/2021
It took too long to get the part, you had one and sold it out from under us and we had to wait over a week for the replacement.
Sharmagne L.
Vehicle Make : Toyota
4 out of 5
10/11/2021
Thank goodness for employee Jon! He restored my faith in Toyota of NH! Which I had lost over the years!
Pegah E.
Vehicle Make : Lexus
5 out of 5
9/27/2021
Great service
Rebeca R.
Vehicle Make : Toyota
5 out of 5
9/19/2021
Great communication, repair was done well and at the time promised.
Irma H.
Vehicle Make : Toyota
5 out of 5
9/19/2021
All good and kept informed about progress of repair.
Robert L.
Vehicle Make : Ford
5 out of 5
8/29/2021
It was a very good experience and I’m very satisfied with the results thank you very much
Laurie A.
Vehicle Make : Toyota
5 out of 5
8/21/2021
They went over and above to do the very best they could and it was wonderful service and a wonderful experience and I would never go any place else and I would always recommend this to anybody I know in this situation.
Stephen L.
Vehicle Make : Toyota
5 out of 5
7/18/2021
Great customer service experience. Entire process was seamless. Everything delivered as promised **** week before scheduled completion date. Jon Semerdjian went out of his way to make the repair a comfortable experience.
David G.
Vehicle Make : Toyota
5 out of 5
6/30/2021
I was very satisfied with my experience there.
Latina M.
Vehicle Make : Nissan
5 out of 5
6/10/2021
Thx for going the extra mile

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