Uptown Body & Fender

My first impression was standing on the sidewalk when Giovanna was coming to work and she was very welcoming and friendly. All of the service people were the same. I especially had a nice interaction w/ Steve. In fact, I told my neighbor (named, Steve!) to bring in his bright yellow Chrysler roadrunner/charger (muscle car). And he did yesterday for an insurance quote. Take good care of him, as I referred you to him.

The customer service and body work was phenomenal! Thank you!

Do not lose the professional and personal touches you provide. They are so appreciated!

Great service!

I brought my car to Uptown Body & Fender, and was surprised by their failure to communicate as it was costly, disruptive and a very bad customer experience. Initially they said my car would be ready in a couple of days and definitely in time for either a drop off or pick up by Friday 8/11 and no later than Monday 8/14 as that’s when the detail job was scheduled at Best Detail in Broadway. We were all clear on this plan before I left. The next day Uptown calls to inform me that there’s damage done to the inside foam of the bumper, and that would cost me another $600. I asked for an email w/photos and the new estimate to share them with the responsible party paying for my repairs before agreeing to proceed. I responded within the hour to proceed with ordering the additional part to continue with the repairs as scheduled. It’s now a week later, 8/16 and I I haven’t heard anything from Uptown, but by now my car should either be at Best Detail for detailing or almost finished with the detail. So I call Uptown and I’m told there’s yet another hiccup as there was an issue with the used bumper ordered last week and instead of a used part, we have to go with a new one. What I take exception with is…****. The failure to communicate any of this to me without me having to call Uptown. And. 2. What’s the status now w/my detail job as all parties were in agreement that my car would be finished by Uptown and delivered to Best Detail no later than 8/14. The response was “I had no idea this was the plan, but let me call Jose at Best Detail and get back to you.” Huh??Turns out Best Detail called Uptown asking why they haven’t received my car and what’s the status? It was then decided (again, without my knowledge) that Best Detail would arrange to get my car before the new bumper arrived and at least Best Detail can complete their detail job.. At least Best Detail didn’t disappoint and delivered as promised with an AMAZING interior/exterior detail job! What I’m also taken aback by is that the person communicating with me at Uptown had absolutely no idea my car was not in their possession for a period of time and that no one from Uptown thought it was important to communicate this to me nor Steve until I called to inquire- (Steve did apologize sincerely for all the mishaps on the phone at this time fyi) As a result, I’m without a car for two full weekends as when Uptown finally completed the work late Friday afternoon I was already out of town in Napa proceeding with my weekend plans. The final straw came today when I came to pick up my car and was instructed to inspect the car and let them know if I had any concerns. The car had so much dust on it, I couldn’t properly inspect all of the work done by both shops so I requested that someone clean the car up. It’s the little things! This is not the customer experience I’ve come to expect from Uptown; they truly dropped the **** with their inability to effectively communicate across all parties. Additionally, nothing was even offered up monetarily as a means of an apology for all of the mishaps and inconvenience, and I did ask but was told that decision lies with the owners Mike or Giovanna, however by this point I shouldn’t even have to ask, it should be offered. Again, a very disappointing customer experience this time around.

Everyone was so helpful, and I had no problems with entire process. I would recommend Uptown Body Shop to everyone.

Great job thanks.

Rodrigo was great to work with, as always. Everyone was most helpful. We always feel we are in excellent hands at Uptown. Thank you!

Uptown Body and Fender went above and beyond to ensure I was satisfied. I would highly recommend them to anyone in need of auto body repair.

The service was great. The work on the car was great. Everyone was really helpful and responsive. I would definitely come back and recommend it to others.

I have had great experiences with Uptown, I am satisfied with the work and will refer my friends if they need any of their services.

I was impressed with the professional interaction with everyone at Uptown. Everything was easy from obtaining a quote for service, bringing my car in, and picking up once service was complete. I'm very happy with the result. And, I'll add that Uptown Body and Fender is the nicest auto service place I've ever visited.

What can I say. I’m extremely satisfied. What an excellent business and everything went way better than I expected. Five stars

As always, the Uptown Body & Fender team provided first rate service at every step of the process. I couldn’t be more satisfied.

This was the best body shop that have visited all year!

One of the best customer service experience I have ever had.

In addition to the work done on replacing the stolen catalytic converter (which is working fine), I appreciate the thorough cleaning job on the interior and exterior of the vehicle. Thank you.

As always, everybody I dealt with was great and the repair was perfect.

FABULOUS JOB AND FABULOUS PEOPLE ...PROFESSIONAL YET MAKES YOU FEEL LIKE FAMILY THANK YOU SANDY GHILARDUCCI

I appreciate how you found difficult to find car parts!! I am missing an important and treasured, irreplaceable item from my car which was taken out to vacuum (not my request) and not put back in the car. Please tell customers to empty their car seats and floors before bringing in their vehicles. I would've appreciated that warning so I wouldn't have to replace my floor mat.