Wenye Y.
Vehicle Make : Vehicle
I was happy with the repairs and communication throughout the process. The dropoff and pickup (including coordination with Enterprise for car rental) also went smoothly. However, I was consistently frustrated by the shop's efforts to keep the car charged. I had to call three separate times throughout the repair to ensure my car was charged before dropping to zero. One one occasion the car dropped to ****% before I was able to get someone to help. I understand that you have a lot of cars and limited charging capacity, but keeping the car charged is part of the deal. If you cannot support additional cars then please don't admit them into the shop. I already waited 3 months, I'd rather wait 3 more if it meant I could trust the shop to keep my car charged.
Jeanette H.
Vehicle Make : Vehicle
you guys did a great job! thank you!
Richard A.
Vehicle Make : Vehicle
Perfect job repairing my Tesla Model 3.
Daniel M.
Vehicle Make : Vehicle
Quick turnaround - thanks!
Andrew S.
Vehicle Make : Vehicle
Although the car had to be fixed, due to shop errors/damage. The staff made it right and communicated professionally
David J.
Vehicle Make : Vehicle
Car Star did a good job keeping on schedule and a very good job keeping me updated. Car looked great when I picked it up. The only concern I had was it wasn’t as charged up as I had hoped. I had a long drive to get home. I made it without any issues, but I was down to about 20% when I got home. If I had to make any detours it would’ve been an issue. I was told they would keep the car charged but it didn’t seem like it. I try to not discharge the battery below 20% to ensure its longevity. There is a plastic/paint smell in the car but I suppose that’s hard to avoid. Other than that I’m very happy with their work. Thanks.
Chris C.
Vehicle Make : Vehicle
Really great customer service. I like how you handle all of the insurance components so all I have to do is drop off the car and then pick it up. Nice job.
Nicole B.
Vehicle Make : Vehicle
They were friendly and regular in their updates. The timing went as planned, and the car looks great. I really appreciated them organizing a rental car to collect/drop off from their location which made logistics much easier. Thanks!
Herbert K.
Vehicle Make : Vehicle
Great work
Joshua W.
Vehicle Make : Vehicle
Only issue is the car smells like toxic chemicals. Couple weeks out and it’s still strong.
Dan G.
Vehicle Make : Vehicle
amazing!
Jane J.
Vehicle Make : Vehicle
If you could help in devaluation evaluation? It will be very much appreciated then. It’s the only thing left from this over half year pain experience. Thanks
Wossenseged B.
Vehicle Make : Vehicle
Keep it up
Mark H.
Vehicle Make : Vehicle
The car looked brand new after the repairs. Service was excellent. I was updated on a regular and timely basis. In person service was friendly and professional.
Mariluz N.
Vehicle Make : Vehicle
I think everything went smoothly and I have nothing to complain about. My car looked brand new! From the inside to the outside ! Loved. The work.
Hongxu L.
Vehicle Make : Vehicle
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Anthony M.
Vehicle Make : Vehicle
They did a great job
**** H.
Vehicle Make : Vehicle
Very communicative, great result, clean car return. Too many feedback requests. This is maybe the 3rd request. I'm not sure if all the surveys were from different entities but I do know one was from Carstar Murray's
James M.
Vehicle Make : Vehicle
Spent 2 hours waiting for my car to be actually finished when I arrived to pick up. Still waiting on the documentation on what was done over 2 weeks later.
Monique S.
Vehicle Make : Vehicle
I appreciate that you seek feedback, but I have now filled out multiple surveys from you, State Farm and Tesla on this. Please ensure this is the last one. Thank you. -Mark Sanders
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