Karinn R.
Vehicle Make : Vehicle
Not sure if my message was delivered. I wanted to let Carstar Murray's know that our 3 day grace period for car pick up was not the full 3 days, per your policy. We had to scramble to return early and the day we were contacted at 3:38 on Monday the 24th was considered one of the 3 days, so we did not get our full 3 days. For future customers, please consider the contact day not part of the 3 days. I realize you have limited storage but having to change our plans abruptly was very inconvenient. ALSO, our brakes now require a more intentional push to slow/stop the car. Is there perhaps something that got set differently? Please call me regarding the braking issue, ****-****-xxxx
Timothy M.
Vehicle Make : Vehicle
Your service desk did a great job keeping me updated. Keeping in the loop and not in the dark is important to me. It reduces surprises/improves outcomes and allows for better planning. Thank you for the repairs and sincere efforts!
Jean M.
Vehicle Make : Vehicle
The car was repaired quickly and looks perfect.
Steven S.
Vehicle Make : Vehicle
Professional friendly customer service. Very responsive too. Repair work is like the accident never happened.
**** A.
Vehicle Make : Vehicle
Appreciated the communication from Abby.
The car ran smoothly and was very clean upon completion.
Also appreciate the appointment; we were desperate after our original auto body shop raised their rates and Pemco refused to pay. Thank you for scheduling us! Mary and Tom
Charles B.
Vehicle Make : Vehicle
The door has a paint sag along with orange peel and sanding marks can be seen through the paint.
Kenneth S.
Vehicle Make : Vehicle
Great open and frequent communication was very much appreciated. Great team!
Naren Teja.
Vehicle Make : Vehicle
Happy with the communication and service, however i am having an issue with my trunk, it does not auto close anymore, and constantly thinks something is in the way, it wasn’t doing this before
****-and-robyn W.
Vehicle Make : Vehicle
How do I remove the overspray? Razor? It's terrible and doesn't wash off.
Paul S.
Vehicle Make : Vehicle
The job was completed ahead of time & for less money than I was expecting.
Alice L.
Vehicle Make : Vehicle
The experience leading up to the repair, as well as the time that my car was in the shop, i felt well taken care of and comfortable with the status of things. I was able to check on the status at any time, and I also felt (mostly) well informed. There were some slips in the process near the end, when the team at Carstar unfortunately lost a member and a lot of things got dropped, such as new charges and the car not really being ready to be picked up. But those are understandable considering the circumstances.
Francis B.
Vehicle Make : Vehicle
Communication was great and it was repaired quickly. One of the technicians was helpful in answering my questions at pickup time. The car came back beautifully clean - bonus! Repairs look great. Thank you!
Biyu L.
Vehicle Make : Vehicle
The repair was great, my car feels brand new again. Thank you.
Benjamin D.
Vehicle Make : Vehicle
Best customer service and car looks brand new - will recommend to every Tesla owner I meet
Jill T.
Vehicle Make : Vehicle
I was beyond happy with the service and communication from Carstar. The wolf was done quickly, and I was kept informed at every stage.
Chen X.
Vehicle Make : Vehicle
great services and staff. 10/10
Tomoko A.
Vehicle Make : Vehicle
The repair job was well done, which we expected, but we really appreciated the great communication with us before but especially during the repair work. Emails and calls made us feel connected and not just wondering what was happening. We also appreciate that you worked with insurance company, taking that burden off us. Thanks to the whole staff!
Kathleen R.
Vehicle Make : Vehicle
Easy process, great communication and awesome work
Ed B.
Vehicle Make : Vehicle
99%. Great service. My only issue is the error about audio and that I have no backup sounds. Trying Tesla first.
David S.
Vehicle Make : Vehicle
Friendly, helpful staff!
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