Davidson Collision Repair Center

Instead of completely repairing the hood and painting bthebentire thing as allowed by my insurance company you painted over the rust horrible experience took 17 days to do a 5 day repair horrible horrible. Not happy at all please have a manager contact me to discuss. I have more to say than I can put on an email. ****-****-xxxx

This was the 4th time I have used Davidson Collision over the past 10 years and they remain my first choice for body repairs. The quality of their work is unsurpassed.

The job was completed very satisfactorily and quicker than originally stated. Great job!

Good job great people beautiful building

The work done was great. There was a complete lack of communication. They did not call me when the repair changed and was extended which left me scrambling to get a rental car. I was told multiple times it was going to be done and when calling to confirm that pick up was told it would be the next day. This happened 3 times. The last time I told the rep I wanted to come in and speak with manager. Suddenly they tell me it will be done at the end of the day. I told them when scheduling the appt about additional damage on the roof. I was told it would be addressed with my insurance company. I told them if my insurance company would not consider it under this claim I still needed it repaired. I expected a call about this, but It was not to be. I was told to call my insurance company and talk to them. Because of this I will have to bring it somewhere for an additional repair. I was told about an injury to one of your personnel leading to the delays in the work/detailing being completed. That does not explain the complete lack of communication and to be honest should not be my issue. Also I asked about the texts I was receiving because it did not match the dates I was being told. I was told to disregard them because this did not work correctly. Then why was I still receiving them? I am really questioning my choice of Davidson’s as my repairer and considering I bought the vehicle from Davidson’s, I expected better.

I really appreciated the detail job done on my car as well as the excellent body work! I always recommend Davidson collision to anyone that needs body work as I am always happy with the work done.

Davidson Nissan did an exemplary job with the repair of my vehicle! My vehicle was repaired with such perfection that unless I were to tell someone it had been damaged, one would not know! My vehicle was washed, and vacuumed upon my arrival to pick it up. Actually, it looked as though I had just purchased it! The staff at Davidson Nissan are professionals on every level!I had always considered my next lease or purchase would come from Davidson Nissan....this transaction has confirmed it! Thank you all so much! You are all wonderful! Sincetely, Cynthia H

Work was outstanding. Work was completed a week earlier than expected. Looks like a new truck. A really nice detailing was also done before picking up my truck. Thanks to everyone working at the shop. Dennis W

Replaced windshield that was already replaced. Took too long. Poor communication. Employees did not listen to me. Will never return and will let my friends know how I was treated

Have not called yet but back up warning not working

I was asked if I wanted text updates sent to my phone. I said okay. The text told me my car would be done on Wed. June 27 at 5 p.m. Twice I received this text. I was very disappointed when I found out my car would not be ready at that date.Why the text if it is wrong?

Will was the representative that helped us through the process of getting my vehicle fixed. He was very professional and very helpful to me and my husband in answering any questions or concerns we had about the process of getting my vehicle repaired. Would highly recommend giving Will a raise! As long as we are here in upstate ny we will never go anywhere but to Davidson collision center for any repairs that we may need.

Even though the progress of the repair was communicated well, the multiple delays without explanation were aggravating.

Thank You...great service????

Repair took 39 days when estimated time was 7 days. Was told many times my vechile would be done and wasn't. My insurance will only cover 30 days of rental. So now because the repair took so long I have to pay for rental out of pocket for 9 days. The vehicle body work looked great but the interior detailed looked like it was very rushed. Not vacuumed and the there was a waxy substance all over my dash and controls

My car's repairs where supposed to Take over a month. Knowing that I was due to PCS very soon, your team expedited my car's repairs and cut that time in half. I cannot express enough how greatful my family is for that. What's better, the quality of the work did not suffer at all. I will recommend Davidson's services to anyone who asks without any reservations, and give your team the highest rating available for service with USAA. Thank you so much! I'm really glad I chose your establishment for my car repairs needs.

The text updates were great. The detailing inside & outside the car was unexpected but really appreciated! Will recommend to friends & family.

Very fast turnaround on my truck. Quality work looks brand new. I found an issue with the back door sounding hollow when you shut it and they fixed it within 15 minutes. Staff was all very friendly and helpful. They even returned my rental car for me which was very helpful also. Keep up the great work your technicians and staff are amazing.

Took longer than expected because “unexpected damage was found.” I appreciate the thoroughness. Perhaps a little more time looking at the damage first may have prevented the delay.

I was very impressed with the continuous updates and the professionalism of all the employees Thanks to everyone!