ICC Collision Centers - Santa Ana

Jose was great

This is my third time using ICC, and this experience was excellent, just as the previous two visits. Everyone there was very helpful and courteous. Couldn't be happier with the car repair and the detailing was beautiful. The engine compartment looked amazingly clean! Thanks ICC!

John was great to work with.

I still need the protection film installed on my bumper. I've called three times with no response. Please give me a call to finish an otherwise excellent repair. Brian ****-****-xxxx

Excellent service

I am completely happy and satisfied for the job well done by the repair team from Heidi **** to the repair team that worked on my vehicle. Thank you!

Amazing work! I love my car. Thank you for top notch quality and service

they did a wonderful job quality of work done was excellisely more that what I had expected. Thank you for everything.

I am so happy with my car my car looks brand new again! I loved the updates I'm also very happy with how quickly it was done! Everyone was great!

ICC done a great job for my car!!!

Heidi **** was very professional and courteous. Heidi made my experience with the collision center was exceptional. Heidi also ensured that my car was returned in pristine condition. I would highly recommend ICC to my Associates.

I was told the car is being washed and detailed for three days and when it was finally delivered the exterior is clean with patchy shine and the interior driver floor mat is dirty Not vacuumed and the leather of the leg extension car seat was a bit torn on the driver side. On top of this I was told they have to jump start the car after turning the engine for quite sometime. This morning I had to click the start several times before it starts. The delay is one thing. The repair service is another. Also when I called the office I was put on hold for more than 20 minutes! I asked the Ashley what her problem is?? Also my rental car was not delivered the yesterday after the car was delivered to me. The rental office called me today that the rental is up and I would be responsible for anymore days if the car is undelivered. I am spreading this rating to Crevier and everyone I know of to watch out for ICC.

Great service by everyone! Ashley was very professional when setting up my appointment! Thank you!!

Really bad customer service from the supposedly "manager" over the phone. Great people at BMW but bad customer service from the repair shop

Very professional service.

Great staff, very pleasant and kept me informed of status on repairs at all times All in all very easy and painless Great job!

Easy to work with, continuos updates and communication. Great customer service.

Eddie **** was great. Always communicated about status on my car. Very professional and great customer service he gave.

Car looks good and Jose was great, his care is the reason I will come back.

Jose was very reachable and accommodating. The car looks great.