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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 176 reviews 77%
4 star 5 reviews 2%
3 star 8 reviews 3%
2 star 14 reviews 6%
1 star 26 reviews 11%
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(All Vehicle Makes)
Shyam B.
Vehicle Make : Honda
5 out of 5
9/8/2018
But didn’t make it in their promise. They ask extra days to many times
Diane G.
Vehicle Make : Lexus
5 out of 5
9/7/2018
Everything seems to be back to normal
Sheniqua N.
Vehicle Make : Toyota
5 out of 5
8/23/2018
Very professional!
Ashley R.
Vehicle Make : Chrysler
5 out of 5
8/13/2018
Thank you for doing such a great job!
James .
Vehicle Make : Toyota
5 out of 5
8/3/2018
Great job, THANKS
John B.
Vehicle Make : Hyundai
5 out of 5
8/1/2018
Good done in a very short time
Ebony H.
Vehicle Make : Dodge
5 out of 5
8/1/2018
Thank you very much
Nancy C.
Vehicle Make : Toyota
5 out of 5
7/18/2018
The best staff, service and results in the business.
**** F.
Vehicle Make : Honda
5 out of 5
7/17/2018
I checked the job closely and was impressed with the results. The car was finished on time when it was promised. I am a happy camper.
Connie B.
Vehicle Make : Lexus
5 out of 5
7/13/2018
Very good experience. Personnel were courteous & knowledgeable. Repair work was excellent. Thank you for your great service.
Willie P.
Vehicle Make : Toyota
5 out of 5
7/10/2018
Great staff!! made it easy for me to not worry about it. thanks guys!
Mary M.
Vehicle Make : Toyota
1 out of 5
7/9/2018
When I arrived to pick up my car, the “Hybrid” plate was missing from the driver side. I returned and asked for it to be installed, and they took my car back and installed it right away. When they brought my car back to me, the plate was crooked, so I walked in again. They took my car back again to fix the crooked plate, and finally the “Hybrid” plate was in the right place. All of the staff working was apologetic and swift with the fix, and it was a minor inconvenience to me. But in the days since picking up my car, I’ve noticed the hinge on the driver’s door makes a clicking sound whenever I open or close the door. This did not happen before I brought my car in for repair. It seems like the hinge wasn’t attached or installed properly. I understand that things happen but I’m disappointed in the lack of attention to detail overall. I’ll be calling in to hopefully have the clicking sound fixed under the repair warranty.
Stephanie J.
Vehicle Make : Nissan
5 out of 5
7/7/2018
Germain did an outstanding job. My car looks just like it did when I bought it. They were professional, efficient, and the customer service was awesome. They kept me informed through every step of the process and finished my repair before their estimate. I would definitely use them again and I would definitely recommend them on the future.
Elizabeth B.
Vehicle Make : Nissan
5 out of 5
7/3/2018
My vehicle looks exactly the way it did prior to the accident. Extremely happy with the work.
Paul J.
Vehicle Make : Jeep
5 out of 5
7/2/2018
You folks do a great job of customer service and the actual repair work is top notch as well
Krishna G.
Vehicle Make : Toyota
5 out of 5
6/26/2018
Excellent service doing
Corey H.
Vehicle Make : Cadillac
2 out of 5
6/21/2018
When I picked up my car No one spoke with me about what was done, how my car was repaired or anything
Roger K.
Vehicle Make : Toyota
5 out of 5
6/6/2018
The repairs were excellent and delivered ahead of schedule. The detailing on the car was nice. Thanks for the great work. I trust Germain Toyota for all my other work on my Toyota. I’m glad I came there for this!
Janet E.
Vehicle Make : Toyota
5 out of 5
6/5/2018
I would trust no one else with my car
Mary C.
Vehicle Make : Toyota
5 out of 5
6/2/2018
Repairs completed quickly. Good communication. Amazing how well the new paint matched the old. Thank you.

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