DENNIS W.
Vehicle Make : MAZDA
It was nice that my car was finished in the timeframe promised, & it was washed & works well.
JENNIFER S.
Vehicle Make : FORD
They did a wonderful job. Above and beyond! Thank you so much
DANIEL L.
Vehicle Make : TOYOTA
After completing the repairs on my vehicle in the time promised, Germain washed, waxed, vacuumed, and detailed my car. They did an incredible job and finding my car in that condition was a total surprise and made my day. Thanks All!!
ELLA D.
Vehicle Make : CHEVROLET
Your customer service is FIVE STAR, everyone is pleasant and very helpful. Thank you so much for a excellent experience. Thank you Germain Toyota Collision for excellent service. My care look awesome.????
ELLA D
Loretta K.
Vehicle Make : Toyota
Melinda was with my car through the whole process. I felt she had my best interest at heart.
Stephanie D.
Vehicle Make : DODGE
One side of my bumper was just painted not repaired. Also complete lack of communication.
Fanon K.
Vehicle Make : HYUNDAI
There are little circular dents in the paint. Unsure if the paint is uneven or it needs buffed more to smooth it out. Also, our car key got all scratched up. Nothing too major at the end of the day, just not highly satisfied with overall experience. Afterall, it looks better than when we brought it in.
KEVIN D.
Vehicle Make : LEXUS
Car looks great and inside cleaned. Thanks. The only feedback is that I only received one update and no further info for a week.
IN C.
Vehicle Make : TOYOTA
Staff people were very kind,
the was done sooner than expected.
NED B.
Vehicle Make : LEXUS
Great service and great people!!
Shirley B.
Vehicle Make : Toyota
My car looked brand new!
Keith F.
Vehicle Make : Kia
Thank you
Patricia M.
Vehicle Make : Toyota
I just hope I get my $500 deductible back
Kelli K.
Vehicle Make : Ford
When I had to return my car after picking it up due to an I completed repair, the manager (I think his name is Paul) told me that I could have a free fill-up of gas. Linda was very professional and courteous to deal with. I very much appreciated her thorough follow-up to my repair. She was also very good to deal with. I will recommend anyone to take their vehicle to Toyota Germain. A+ customer service.
Candice W.
Vehicle Make : Toyota
I was sent 2 emails telling me I would receive email up dates. I never did. I called to find out the job was complete. We had set up to have a service done to rotate tires and change the oil. I talked to a woman in the collision dept who said a gentleman in service said we weren’t due for oil change. I told her I wanted it done because it so inconvenient to come back when we were only 1200 miles short of the scheduled change. The oil change wasn’t done.
Fatica A.
Vehicle Make : Honda
They were very professional. They did an excellent job with repairing my car.
The car looked brand new. I think they even detailed it before I picked it up.
Thank you so much!
Benjamin B.
Vehicle Make : Toyota
Painted my car the wrong color
Sonya J.
Vehicle Make : Honda
Well they told it would 5 to 6 business days which l wasn't happy about, but it only took 3 days and a half very impressed, and it looks gd and love detailing you did on my car inside and out! And receptionist was also great and friendly. I'm not sure of her name but she agreed to wait passed her shift for n
Me to get my car, and l thank you, you guys!
Lori K.
Vehicle Make : Toyota
Everyone I dealt with was wonderful. The car was ready earlier than expected and the repairs looked great. My truck looked new again! Thanks for the great job you did.
Vaya F.
Vehicle Make : Lexus
My experience was horrible! The customer service team is not flexible as evidence by I returned to get something out my vehicle and was denied access to my car. In addition, I was contacted by customer service the day of to pick up my car and not a day prior, so that I could make necessary arrangements. Lastly, there were wires left hanging out my car and the damage was not done to that area of my car.
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