Service King 5th Avenue

Got the car back fast. The car inside and outside was better than when I left it. Thanks much!

Nice and timely work!

I loved getting text messages every step of the way

They did a great job with my car, keeping me updated and walking me through everything. Overall a great experience!!

Kept me posted at all times with text or and a phone,and the professionalism from start to finish and the detail job out of this world really felt like I purchased a new car

The repair was done faster than expected and the vehicle looks better then when I bought it.

Communication was great, staff was friendly, and my car was done ahead of schedule.

Repair was completed much faster than anticipated. Everyone I spoke to was very informative and great customer service. I might have liked updated time estimates along with the updates saying where my car was during its repair. For example: car is in reassembly dept, you can now expect car to be ready on dd/mm/yyy

The driver's seat was not working when I picked up.

I received top notched service from beginning to end! Special thanks to Christopher Harry! He made the situation as painless as possible!

The final repair looked great and satisfied with the look of it. My issue was that my service advisor didn't fully document all of my concerns in the beginning that I feel led to a longer repair time which cost me more in car rental fees. Fortunately for me, this is my first repair experience in my 34 years of driving, so perhaps I should have documented more on the form that was handed to me virtually without text, just areas of the car circled. Had I known that this document was so critical then I would have seized the opportunity to add more information. I will be glad to discuss more details about my full experience.

Workmanship is very good. It took nearly 3 weeks to complete though and that seems extreme especially considering a complete new car is built in approximately 18 hours.

The car drives a lot better than hit had with the accident and overall it’s a good job.

To clarify I was happy especially with Brendon but please notify customer before going over the estimate for the repair so when its time to pick up you aren't surprised. It took way longer to repair because of Toyota part being delayed.

Car was kept from December 26 - January 10th, delayed twice due to wrong part ordered/received. Communication was horrible, had to call every time but once. Need to update your text messaging stating to not reply because it is not checked? We replied several times without response to our questions. Called and asked for additional services while the car was in the shop. I was told “no problem” and I would receive a call to discuss after the requested items where looked at by a tech, never happened. Discussed with Chris, Service King rep., when picking the car up, he seemed more interested in getting me out the door than having a meanful conversation about my experience. The work performed was fine, the service and communication follow through was horrible. I will not be returning or recommending and will discuss with my Allstate agent/case worker.

Very prompt notifications.

Excellent job done on the car repair and with customer service. Thank you Keith, David and Brendon!

Liked I kept getting texts with updates and WOW thanks for cleaning my car. I should bring to you again. Great job

I’m very happy. When They’re repair my car . It’s look like new. Thank you for your help.

I very much appreciated the fact that the service was completed by the estimated completion date. I also like the text message updates.