Baron Collision Center

Doug took great care of me and returned my car to like new condition.

Doug took excellent care of the repair.

Stephen Gotobed provided exceptional customer service from the initial estimation until completion of the repairs. He went above and beyond to ensure my satisfaction and is a great ambassador for the Baron BMW brand, and you are very fortunate to have them on your team.

I was impressed by how seamless the whole process was and thought they went above and by delivering a detailed and clean car.

Professional from the beginning. Doug and his team took care of my truck and handed it back to me cleaner than I left it with them.

They did a great job. The workmanship was perfect and the job was done on time as promised!

Stephen is fantastic. The work you guys did is fantastic. Will definitely use you guys again.

There was a major lack of communication between baron and State Farm about my claim, I was told several times that the claim wasn't in you're system even though I got my estimates at baron, once my car was put in the shop I called again to check on the status of repairs and I believe his name was mark or Matt told me that they didn't have me in the system and that my car wasn't even in the shop even though the mechanic Doug called me earlier that week to update me about a new estimate. I drove up to Baron after hours to see if my car was just sitting in the parking lot which would indicate they weren't working on my vehicle. Doug was still there and was kind enough to give me a moment of his time. He notified me that my car was indeed in the shop and was almost done with repairs then went ahead and checked to see if I was filed in your computer, which I indeed was. So the employee I talked to before Doug simply couldn't type my name into a search bar or look in the garage to see my car sitting there. However I am highly satisfied with Doug and the way he handled my situation. He is the reason that I am satisfied with your business regardless of the prior troubles mark caused.

Exceptionally good service. The restored vehicle looks amazing. Representative Stephen Gotabed was very informative and kept me up to date during my frustration of not having my car. He was the best rep, in my opinion. Thank you!

Doug was awesome! Kept me in the loop through the whole thing. Even kept a great att5while dealing with a nightmare of an insurance company!

Doug was very friendly and very efficient. He kept me informed on the progress of my car. Very happy with the overall experience

I was pleased that I was able to bring my car back to have some of the body panels tweaked after I received my car. It now looks perfect! Thank you, JMD-

I l9ve the work you did on my xar. I will always bring my xar there for repairs

Stephen was amazing -- professional and very thorough while remaining personal and helpful. No comparison to the very negative experience we had st Eveland

Stephen did a great job negotiating the challenge with the insurance folks --- not an easy task. He kept me up-to-date on status, answered my calls and/or emails promptly. THANKS, Baron Collision Center!!!

They didn't remount my front license plate, and I am now all of the sudden having trouble with my driver side door lock. I also am now missing the center of my right rear wheel. Although I cannot be sure it was not missing previously it would be more professional if your people would do an initial vehicle inspection with the owner like they do at the service department.

The service is exceptional and my car was detailed upon return. So clean it's like new! Thank you!

Doug was absolutely wonderful to work with and they did a wonderful job. Very grateful for the wonderful service.

Excellent service rendered in a timely fashion. Very professional staff.

My service advisor was really great. He offered assistances before I could even ask. I was pleased how he helped me stay calm through a stressful situation. The overall performance and handling of my repairs were exceptional. Best repair experience I have had, including daily text alerts and updated on the progress of the repairs.