Ira Collision Center

Upon getting the vehicle back there was still unrepaired damage and wires that were not properly routed therefore being pinched and visible from the exterior. Staff offered to make it right by bringing vehicle back or having someone come get it and leave a loaner. Honestly after having the car for weeks over the original estimate this should have been done correctly the first time. I would have rather waited another few days for it to be done right than make another trip back to correct mistakes.

Jason Louf was fantastic. Went way above and beyond the call of duty.

Repairs look great. Very convenient to rent car from insurance right at office.

Great job. Timely service.

Special thanks to Edwin G his customer service is great and the two ladies on the rental department ,they make you feel welcome.Overall great team.thanks

I hope I would not be back.

Jason was the gentleman who handled my case. In the beginning I asked if they could do the work in 24hrs and boy, did he deliver. The work was finished the same day. And, in addition, they also cleaned the car both inside and outside ! What a great surprise that was. Absolutely fantastic customer service.

Jason and his team did a great job. First time using your auto body shop will come back if needed Thank you

My truck was out of the paint shop on a Friday and just needed the grill, bumper cover, both passenger side door handels and some other small hardware installed. But it took another six day's for my truck to be ready for pick up. Why? I jab to pay for another six days for my rental.

My car looks great. I am completely happy. Extra care was given. The body work is perfect. The customer service is another story. When I dropped my car off I filled out a lot of paper work including how and when I wanted to be notified with updates. I had to identify specific days and provide all contact info. No one ever called me. No once. I had to call every time. The woman at the counter, Laurie was just plain nasty. Once when I called my contact Jason Louf I got his voice mail. I had already left two voicemails and he hadn't called back and the date he gave on his voicemail was about 4 days old. I thought he may be on vacation and called the main office snd got Laurie I started to explain my situation and as soon as I mentioned Jadons name she gave me his voicemail. I was still talking! I called agin and got her again and she did it again! I called again - she didn't pick up for about 20 rings and then I got the main office voice mail. I called again and some guy answered and asked me to hold. After 3 minutes I hung up and called again and got s young woman, I think her name was Melissa, and she tracked Jadon down for me. On June 30th I received a ridiculous text message that said my car would be ready on either 6/7 or 7/7. I didn't even bring my car in until 6/15 so what does this even mean? It didn't exactly fill me with confidence. Again, my car looks beautiful. You're in the body work business and your guys did great work. Jason was always helpful and let me know what was going when I called him. When I picked up my car my dealings with Laurie were uneventful. I bought my car new in 2007 and always had it serviced at the IRA Lexus Deslership where I bought it. I guess I was expecting the same level of customer care.

Ira is the model dealership that all others should take lessons from. Always friendly and courteous and wonderful customer relations. The best at everything.

The service was excellent. Thank you very much.

Very thorough--kept us informed and made the right replacement choices-nice overall job for this USAA auto insurance customer. Thank you **** Jennings

Very quick and Greg was very accommodating!

Great communication, delivery on commitments and high quality work. The whole experience - appraisal, repairs and car rental - was outstanding.

Excellent...

Great job

All the staff I dealt with were efficient and polite. Jim Stone was empathic regarding my situation. Dropping and picking up my car was so easy- It was a "WOW experience! Thanks!

The work was done quickly and extremely well. My Outback looks like a new car again. I appreciated getting the updating messages during the process. I also appreciated the simplicity of getting and returning the rental car. Thank you!

In my first experience with the Ira Collision Center I found it to very professional and stress free. Great job!