Kailash M.
Vehicle Make : Toyota
While I am satisfied with the work, I am unhappy about how long it took and lack of communication about the status of the car. It is sometimes impossible to reach someone who could provide a clear picture of the status of repair.
Marilyn B.
Vehicle Make : Toyota
Great attitude. Very professional. Attention to detail. Very positive experience.
Paul W.
Vehicle Make : Toyota
SUV looks great. Thanks for a job well done.
Meghan O.
Vehicle Make : Lexus
Jason was great to work with and kept us involved through the whole process
Melissa J.
Vehicle Make : Audi
Thank you a job well done.
Amal H.
Vehicle Make : Toyota
When my car first got brought to the Collision Center it took them over a week to get someone to even look at it. Overall it took a month and a half for the car to be fixed. They pushed the finish date back twice. It was inconvenient to get in contact with my representative because she worked limited hours. I don't feel that Ira communicated well with my insurance company because I was aware of too many issues that should have been handled without my knowledge. The costumer should feel like things are taken care. It was a stressful month and a half of Enterprise continually calling me to find out the status of the car when Ira kept telling me they were in communication with them.
Matthew P.
Vehicle Make : Audi
After arriving home I noticed a clear coat scratch in the repaired door. I would have preferred to examine the repair in a dry environment instead of the rain which would have made noticing scratches of that nature easier to notice.
Peter G.
Vehicle Make : Infiniti
The process was efficient and professional.
Matthew S.
Vehicle Make : Toyota
There was a stain on the driver's front seat. It shows right up on the black fabric. One of the auto body workers had chemicals or paint on their pants and sat on the front seat. There should of been a cover on my front seat and they did not do it. They put paper covers in the floor but was very careless to put a cover on the seat. IRA Collision is ordering a new front seat cushion for my 2016 Toyota RAV4.
Arthur S.
Vehicle Make : Kia
Jason was helpful and kept me informed along the process. Thank You
Arne N.
Vehicle Make : Audi
Jason is the epitome of customer service- I would not hesitate to use him again
Evelyn S.
Vehicle Make : Lexus
I have great confidence in trusting my vehicle to your group.
The careful work and update text messages are appreciated
Daisy J.
Vehicle Make : Toyota
Did excellent body work on my Toyota.
Thanks!
Paul M.
Vehicle Make : Toyota
Great experience. Job well done.
Jillian A.
Vehicle Make : Lexus
Everyone was very pleasant to work with and made the process easy. The repairs to my car are flawless as well. Thank you!
Maryann G.
Vehicle Make : Honda
Great customer service l really appreciated. The service done on my car was excellent. Updates about were clearly communicated.Time frame for the repair was kept.Thanks IRA.
Lucinda E.
Vehicle Make : Subaru
My repair was logistically complicated because I got a flat tire on the way to drop the car off. James Stone was great to help expedite. Also Larry and Cindy in the rental office were very helpful when I had some problems with the rental car.
Michael Q.
Vehicle Make : Toyota
Thanks
Susan S.
Vehicle Make : Lexus
Jason did a great job with the repair work as well as keeping me informed throughout the process. He is a professional.
John M.
Vehicle Make : Kia
Hi I have received a email saying I picked up my car today and I have not picked up my Kia nor have I received any updated emails on the repair so if you could update me on what's going on because I think you have me mixed up with someone else I appreciate it thank you
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