Mark J.
Vehicle Make : Toyota
You kept me in the loop as repair moved along, done in a reasonable amount of time, within insurance estimate, and the unit was buffed and cleaned in and out. Very Pleased with Paul Kelley and the team there. thanks so much!
Dwight E.
Vehicle Make : Lexus
Mary Almeida was great.
Margaret M.
Vehicle Make : Nissan
My repair experience was such a smooth process. Mary’s communication on a regular was helpful as she updated me on repairs. The repairs were flawless and completed in a timely fashion. The Hertz rental was just as satisfactory. Thank you
Jaclyn D.
Vehicle Make : Audi
When I first went to go pick up my vehicle on Sat. ****/20/18 I spotted my vehicle parked in the lot before I even went into the building I had seen scratches wear the accident still was. Didn’t even ask for the keys as I told them that I am not pleased and not leaving like that so they said they’d take care of it since it was heir fault etc. & then when I went to go pick up my vehicle yesterday before I went into the building in the rain I noticed there was a scratch still on my vehicle passing by it about to walk in. & this time they didn’t help me and it should’ve been in perfect condition. I’m going to complain to whoever I need to about the **** work that was done & it should’ve came out perfect after the fact.
Olga M.
Vehicle Make : Toyota
The time, the communication, the job quality. Did not meet the expectations
Michael K.
Vehicle Make : Toyota
Very happy for past 25 years- look forward to another vehicle when ready! Always bring clients to ira. Especially thank you for helping many of the people I help on the rebound of life- divorce AA. That u help them drive away in a new car!
Marissa R.
Vehicle Make : Toyota
Mary was great to work with. Thanks Mary!
Robert M.
Vehicle Make : Honda
job well done, regular updates throughout on the job status
Kathleen M.
Vehicle Make : Lexus
Outstanding service!
Laura N.
Vehicle Make : Toyota
My car was totaled, but Ira collision still treated me like a valued customer even though they couldn’t fix my car. They sent me email updates everyday and their customer service was great!!
Holly B.
Vehicle Make : Acura
I hate to say this but Amy .... once she saw me was Omg Holly
Meaning yet here you .. she’s is very nice and gives great customer service
Like I mentioned... I haves my vechikes go to IRA collision
Because there AWSOME
Mary is AMAZING... kind and absolutely an Expert ...
She is what “Greatness of customer service
I feel each and every time.. knowing Mary is handle my claim
I’m in the best hands possible
Joseph B.
Vehicle Make : Toyota
Calling for a status for the vehicle was useless and I never received a call back. I would have to call 2-3 Times. The communication is a problem here
Kristen P.
Vehicle Make : Mitsubishi
James was great
John P.
Vehicle Make : Toyota
I have a warning message displaying: “Check Hybrid system. Stop vehicle in safe place.” I’ll bring it by when you open on Monday.
Ned W.
Vehicle Make : Audi
My sunroof is still not working properly. Additionally when I dropped the car off my hood open just fine -and now the service technicians are telling me that that the coolant is low in the car and the hood won’t open. This is simply one of the worst experiences I have had with Ira. Other then RUSSELL the service is truly awful. I hope you will rectify this situation.
Hamid E.
Vehicle Make : Toyota
I satisfied with my repair ,and thanks for the manager Craig I appreciate his help
Elaine B.
Vehicle Make : Toyota
YOUR COMPETENT STAFF PUT ME AT EASE FROM THE MOMENT I
ENTERED YOUR BUILDING RIGHT AFTER THE ACCIDENT TO THE DAY I PICKED UP MY CAR.
MARY WAS GREAT.
THANK YOU Elaine B
Paul L.
Vehicle Make : Toyota
Everyone was so kind and eager to help every step of the way. The repairs were completed 2 weeks ahead of schedule and my SUV looks brand new! The ease of being able to leave my rental car at the collision center was so convenient. I received an email every week with updates, sometimes twice a week. You all managed to make this as positive an experience as possible given the circumstances. Spectacular service!!
Angie S.
Vehicle Make : Honda
I like the fact that I was in contact with a rep most of the time
Kathleen P.
Vehicle Make : Subaru
Paul was very congenial, not often the case with customer service anywhere. He also sent frequent updates about where they were in the process.
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