Ira Collision Center

My car looks perfect! Happy with the work done!

Communication lacking.....emailed twice, got no response. Called repeatedly and got transferred or sent to voicemail. Promised I would get a call with update two times, got no call! Repair took a lot longer than expected, no calls to explain what was going on. Will not be returning for any future collision repair.

From the minute you walk in the door,you are treated with Respect . The staff is very accommodating. Well taken care off. Five Stars to all who work there. Thank you for handling my problem! Very pleased! Joe Furtado

Greg was great. Also very fast turnaround by the shop guys.

My car looks brand new. The experience was made very easy and everyone was helpful, courteous and professional. Thank you Ira Team for making it so easy.

Loved the daily updates, I never had to call. Car was done on time and perfectly. Thank you. Mark P.S. staff was great!

My experience was great. The people were very accommodating And friendly. I was constantly updated on the Progress of my car and it was ready ahead Of time.

Where to start. Really surprising but the entire experience and service was poor from start to finish. Beginning with fouled up rental reservations for a multi passenger vehicle, continuing with mismanaged auto repairs with no proactive status updates, only one of many calls returned, multiple misleading updates on timing, and ending with poorly coordinated and incomplete requested routine service. It was really a disappointment that not one member of the Ira team took the time to offer an apology or explanation of why there were so many breakdowns. I have never provided feedback like this (good or bad) or even responded to a survey but the lack of any acknowledgment whatsoever by the Ira “team” of a mistake being made is remarkable.

Everyone was so kind and the process was very efficient. I loved being kept in the loop with the updates. Thank you!

Service staff was excellent very friendly and professional

Good job

The repair took much longer than expected but it was done well.

I need the collision center director, Greg Ross, to contact me as soon as possible. There is a very serious problem with a huge cracked in my windshield from the drivers to the passenger side, at eye level, that happened while in your shop that I need to discuss with him. I was not made aware of this damage until after I paid my $500.00 deductible and returned the rental. I also mistakenly given them my entire rental envelope, which contained my signed rental agreement. I also was not given a return receipt for the rental car and they did not do a final around with me. My car SHOULD HAVE NEVER BEEN ALLOWED TO LEAVE THAT SHOP WITH THIS CRACK BUT I WAS TOLD BY THE MANAGER, PAUL, THAT THE CAR CAME INTO THE SHOP THAT WAY. I ALSO HAVE ISSUE'S WITH HOW THIS WHOLE THING WAS HANDLED ALL ALONG AND THAT IT TOOGK SO LONG TO GET MY CAR BACK AND IT HAD NO BODY DAMAGE. PLEASE HAVE THE DIRECTOR CALL ME FIRST THING ON THURSDAY MORNING AT ****-****-xxxx OR ****-****-xxxx. THANK YOU, ELLEN MCMILLAN

After my car being in the shop for almost over 3 months, I finally get to retrieve it only to have it overheat in the parking lot, thus I ended up leaving without my car yet again.

The amount of time that it took to repair the vehicle I believe was excessive.

Our car was not repaired fully upon our first visit. We had to bring our car back in to have the work completed. Mary was extremely helpful during this miscommunication. We are grateful to her. However, the experience overall was not 'completely satisfactory'.

Good job

I have been a good client of Ira for more than 7 years and several weeks ago I looked at purchasing a new car. John showed me one and I was seriously looking at it. John called me with one that came in a little lower in price and I was to meet with him today. After today, Ira and I are parting ways and I will look elsewhere. I picked up my GX460 today after dropping it off nine days ago to replacing the rear bumper...ordered a week prior to dropping off. It was to take 2 or 3 days for the repair of the car bumper and then my vehicle was to be transferred to service to do a 100k service and replace the front brakes the day after the repair. I needed my Lexus the next week for a vacation trip. It was not completed in time. I did not receive the 100k service and it took until I came back from vacation today to get the brakes done . Besides it costing me $2000+ for the bumper and $800+ for brakes, you charged me $240 for a Corolla rental car that we had to return because of smoke odor. At some point, everything was money to Ira. Sorry, Joseph L

Color match was slightly off otherwise very good service. The texts on progress were excellent the ladies at the desk were out standing Becky was great when I had a senior moment and left a back pack in the rental

This was my second experience with Mary and the team at Ira Collision. The The team was professional and makes every effort to accommodate requests. Both experiences have been very positive and I would not hesitate to use the shop again and recommend them to friends.