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Body Shop Review Summary

5 star 314 reviews 53%
4 star 106 reviews 18%
3 star 18 reviews 3%
2 star 71 reviews 12%
1 star 83 reviews 14%
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(All Vehicle Makes)
Difan Y.
Vehicle Make : Nissan
5 out of 5
5/20/2019
IRA did a great job just like they always do. Estimator Mary Almeida did a excellent job from making arrangements to tow my car to the repair. When I picked up my car, I was surprised that my car looked like a brand new car, and also it was shampooed and vacuumed in detail! Very satisfied.
Arelis C.
Vehicle Make : Toyota
5 out of 5
5/16/2019
They did a very good job and the guy was nice.
Henry I.
Vehicle Make : Lexus
2 out of 5
5/14/2019
The repair itself was absolutely beautiful and the bumper looked brand new. The color was a perfect match!!! The disappointing aspect was that the carpet in the trunk area had grease marks all over as did the drivers side door handle ad several other places. One reason customers go to the Dealer is that your car is kept clean or at least given back in the same condition inside. Now I will have to try to clean the grease spots. Also, I am not certain of this but I seem to remember the gas tank being full but got it back half full. This I am not certain of but in the future will check the mileage before dropping off. As I said I couldn't be happier with the actual repair. Just really disappointed with the grease spots left for me to try to clean and I doubt they will come out very well if at all.
Robert S.
Vehicle Make : Toyota
4 out of 5
5/14/2019
Your work was outstanding. The car looked like it was brand new and just out of the showroom. Excellent job. Your team has set a very high bar for others to match.
Tina S.
Vehicle Make : Toyota
2 out of 5
5/9/2019
I am not happy with how my vehicle was returned.
**** B.
Vehicle Make : Subaru
3 out of 5
5/8/2019
Adam went above and beyond. He also facilitated an exhaust repair.
Joseph P.
Vehicle Make : Toyota
5 out of 5
5/8/2019
Finished well and ahead of schedule. Very pleased.
Nikhil P.
Vehicle Make : Audi
5 out of 5
5/4/2019
Great job by your team . Car looks like brand new! Thanks to Michael for keeping me upto date every week on status.
John B.
Vehicle Make : Audi
2 out of 5
5/2/2019
Took you 3 weeks for a simple repair. Communication was poor at best especially given that amount of time. And now I’m getting text updates telling me my vehicle is ready a month after I picked it up. Think you may have a communication failure in more than **** area?
Michele S.
Vehicle Make : Audi
5 out of 5
4/29/2019
Mary went above and beyond. Michael pitched in too. Ira kept me posted via text and I liked that. TY
Steve B.
Vehicle Make : Toyota
5 out of 5
4/27/2019
IRA Did a great job on the repair of my Highlander. I would recommend them to anyone
Maureen O.
Vehicle Make : Toyota
5 out of 5
4/27/2019
Ladies at the counter were great. Thanks.
Simantha M.
Vehicle Make : Lexus
4 out of 5
4/26/2019
Mike Mancini was amazing. He kept me update on progress from confirming adjusters visit through all the stages. Even when I picked up and had a question, he jumped in and called the insurance agent. He took all the stress out of it.
Nyssa G.
Vehicle Make : Toyota
4 out of 5
4/26/2019
Wish repair was done faster but insurance was involved and I understand that takes time. Otherwise handled everything perfectly.
Peter H.
Vehicle Make : Toyota
5 out of 5
4/25/2019
Outstanding from start to finish! Friendly, prompt and quality work. Peter Messina was great.
Monica G.
Vehicle Make : Subaru
5 out of 5
4/23/2019
I had the pleasure of meeting Mary / Ann and Laurie .Exceptionally friendly and professional employees. Certainly assets to your company.
Jean M.
Vehicle Make : Chevrolet
1 out of 5
4/21/2019
It was lousy ! Missing parts ..
Sunny X.
Vehicle Make : Subaru
5 out of 5
4/20/2019
Great customer service!
John R.
Vehicle Make : Toyota
5 out of 5
4/19/2019
Mary was very patient with our questions and walked us through the whole process. Every interaction with others that followed was equally great.
Patricia W.
Vehicle Make : Toyota
4 out of 5
4/19/2019
Great work.completely satisfied.

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