Faulkner Collision Center of Lancaster

7 days to replace front bumper seems a bit much

Stan was very good in making sure that I was completely satisfied with my repair

Great communication and thanks for the special help with transportation. Exceeded all expectations. Wayne Bonsell

I was sent e-mails telling me my car was on track for being completed on Thursday and then Thursday I got an e-mail saying my car won't be finished until Friday. Then I get a call telling me that I have some bad news for you. We lost your key and transponder to your car, do you have a spare you can get to use so we can finish your car and give you a new key and transponder. I lost ****-****/2 hours of work time plus had to pay for an extra day of taxes and insurance for the rental I had because of this. I think they lost the keys on Wednesday or Thursday and spent Thursday looking for the keys instead of calling me for the spare.

Completed on time and repairs looked great.

My car was delivered to me with a message that my fog lights were not working. The took it back to the shop and I had to wait for it. Turns out one of my fog lights was not put in properly and they fixed it. They brought my car back to me, engine on and I’m on my way. I got to my destination and NO key in the car. Called the shop. They guy who brought my car left my keys in his pocket. I had to wait until he brought the key to me. he was completely indifferent. no apology, nothing. He handed my key and that was it. We’ve bought 3 cars from the dealership. We were always treated like we were important. The service was first class, top notch, at the peak, perfect. This was just meh. I was no one. The whole time I’m thinking, me and the other customers are the reason, the guy who had my key, gets a paycheck. I’m hoping I never have to go back, Other than, my car was repaired like nothing ever happened!

Good

Very happy with the service and how easy the process was to take care of my vehicle. Also love that my car came back clean!!

Awesome service & very satisfied with results!!

My car was ready early and the repair work was excellent.

My car was done fast and looked brand new! Couldn’t have asked for anything better.

Just pricy

Very quick service, and always kept me abreast of the progress to the car.

I loved being kept up to date with repairs. Staff was very nice and it was returned clean and smelling great.

The repair was done quicker than expected! And the inside of my car was returned cleaner than when I dropped it off which really impressed me. I’d definitely come back again if I need another repair.

Worked and communicated with me to have best quality hood for my car. In the final went with a 'new' hood. Thank you. Eric

The whole experience was what I thought it would be.

Excellent service from start to finish! . Would definitely use Faulkner Collision if needed in the future. Service estimator was very professional and helpful explaining entire process and kept me updated on progress to get my car back on the road. Thank you

Very appreciative of the job done. Everything went smooth and was kept well informed of what was going on. Thank you!

When I called to arrange for the estimate. I told the technician I could come on my lunch hour. He said he would make a note of it. When I arrived around 12:30, the girl at the desk acted as if I were an Alien. She couldn’t find my record and wanted to know if I just showed up. I said, no. She told me the person I spoke to was out to lunch. Finally, someone did come to help me. He told the technician I spoke to will call and let me know when I could bring the car in for repair. Well, two days went past and no one called me so I called them. I dropped the car off on Monday and was told it should be ready by Friday at 5:00 PM. At approximately 3:30 PM, I got a call stating there was an issue with the bumper so the car wouldn’t be reàdy till Monday. I called on Monday around 3 PM since no one had called me. Only to find out my car wouldn’t be ready till Tuesday. Bottom line would I bring my car to Faulkner again. Not on your life, nor would I recommend you to a friend.