Faulkner Body Works

Very generous people. Amazing job on my 2003 Focus.

Great job! Thanks

QA of work was not accomplished thoroughly, if at all. There were three imperfections that I spotted (and Faulkner rep acknowledged immediately) and required 'buffing' so I had to wait. These were not hard to notice had someone looked. A 'dirt bump' under the new paint, a 'stain' on the left side of the hood above the work area, and overspray on the rear left door just passed where the masking paperwork was taped. A review of the completed work by any QA person should have seen these without the owner having to point them out, and then wait. In addition, a request to look at a particular problem when I dropped off the car was not looked at for the entire week the car was in the shop. However, thanks to Jim Cooper and Donny within the body shop that one item was corrected within a very short amount of time (minutes only), but again, why did the owner have to wait? Hats off to Jim and Donny!!

Nice work doing bodywork.

Great job! Loved it.

Loved the communication!

My only comment would be to not have an email go out that states a vehicle will be done on a certain date and time unless it's for sure. I made arrangements to leave work early on the day the email said it would be done, however it didn't end up being completed that day.

Absolutely amazing job and customer service.

Thank you so much for your excellent work on my car. Anyone seeing my car for the first time would have no idea the car was wrecked. The repairs were done quickly and once again the workmanship was excellent. Thank you again for a job well done. Julie L. Kupp

My service coordinator, Jason, was very patient with me. My work schedule made it difficult for me to find a time to drop off the car. I had to reschedule my first appointment and was late for my second drop off appointment. This must've been irritating but, Jason showed me kindness, respect, and understanding. Also, the secretaries were very helpful and understanding. Everyone I encountered at Faulkner's went out of their way to make me feel like a valued customer. Hopefully I won't have another problem, but if I do I'm going back to Faulkner's.

Forgot to replace a wheel. Was on the estimate to be done

The team did an excellent job repairing my car fast and efficiently, I am happy to have my car back and looking like knew.

I feel I made the right choice, and would recommend you to my friends!

I was totally blown away with the turnaround time and quality work that was done on my Toyota. will definitely recommend you to others and bring my return business there should the occasion arise. thank you for your hard and quality work!

I was paying out of pocket for my car rental and the crew at the body shop sped up the process so I could get it before the weekend. Thank you so much for the extra attention!!

I was happy with the completed job, it was above and beyond the work I expected to be done. However, when I went to pick up my vehicle my engine light turned on. I took it back to the dealership and because there mechanic claims he did not see an engine light on even though it was stated he was working with my vehicle off, which he would not see the light if that was the case, my O2 sensor blew and additional expense they state I am responsible for. When I turned in my vehicle all information was noted and what the vehicle looked like, mileage and any damage prior to handing it over and the engine light being on was not one of them. So, I am not pleased with that and probably would not use the same shop again.

Still confused about how a part can be on "indefinite backorder" and be on my car the very next day...

Thanks for the updates and repairing my car on time! Great job

They were all very helpful and understanding! They got my vehicle fixed quickly and efficiently and I will recommend them to anyone who needs their vehicle repaired!!!

I am very pleased with the quality of work and how quickly it was completed. While I had exterior work done, some of the interior was even cleaned which I felt was above and beyond. Thank you very much!