Service King Montclair

Everyone were ready to serve and with a positive manner

My car looks amazing everyone was very helpful

Chaffey Auto has the best customer service.All of the employees are very professional and they treat everyone like family.i will be a long time customer and will definitely tell all my friends and family :-) they are a 10 in my book

Brought in car on Wednesday and was told it would be ready following Tuesday at 4 pm. Received follow up text confirming Tuesday 4 pm. On Tuesday at 245 pm I called to make sure it was ready. Shay said she would check detailing to confirm. Called me back a little after 3 pm to tell me it would now be ready on Wednesday at 4 pm. I would not have known it was delayed if I had not called. This very unexpected delay with extremely short notice caused problems to my personal schedule. I called Wednesday about 2 pm to confirm and told Gary (not sure which Gary?) and related my experience. Simply told me these were automated texts. I never heard any apology, sorry for delay, etc. As I expected, no one offered any apology, etc when I picked car up. Please note, repairs and detailing work was very satisfactory. But, customer service and follow up was not satisfactory.

Overall great service

I had a good experience with the shop. Everyone was friendly and helpful. We were on vacation when the accident occured and they did their best to expedite the process, coordinate with the rental company and give us directions to get back on our trip.

Great service and great work. Thank you.

We have always brought our vehicles to you. Very satisfied with the work.

Excellent customer service.My experience was very pleasant.

Carlos was very helpful with an insurance problem and it was resolved to my satisfaction.

Chaffey always goes over and beyond my expectations. I would never take my car anywhere else.

Gary is a tremendous asset to your business. Thank You!

Thank you for doing a wonderful job. Really appreciated the text messages on the progress of the vehicle

Your customer service is 5 star. I was in and out for both drop off and pick up. When I arrived to pick it up, my car was waiting for me outside and you guys unlocked it for me before I could even walk into your store. I was treated like royalty. Unbelievable service.

Great experience all the way around. Ty

Gary took care of issue and got it done. Customer service was excellent! Will refer your body shop.

They kept me in the loop on my repairs. The quality of the work exceed my expectations. I would always take my car to them.

Gary was great

I really appreciated that you guys called when you noticed that my used car had been damaged prior to when I purchased my car. I also appreciated that you cleaned it!!! Had a great experience! Thank you!

I'm very happy with experience..Very efficient ..Appreciated updates via text & e mail ..I would like to give a compliment to Jason Paez. He is friendly, great attitude . I was always informed of status of repairs.. Very good customer service. Thank you, Dina Kennedy