Phil Long Collision Center - South

Amazing staff and amazing work

Gene and your whole team did a fantastic job at getting my ride back to where it needed to be and I'm super happy with their work.

Great and fast thanks

The entire experience was pleasant. First class organization. **** DobbinJ

Gene did great, he explained the process, kept me informed via text the vehicle was ready on time. Thank you all so much!

I am so very impressed with the entire crew of Phil Long Collision Center. Dan Danni, and Gene were so kind and understanding I felt so much better after I spoke with Dan. He was incredibly supportive. Danni kept me updated twice a week. Gene was very kind when I picked up my beloved Jeep. The work performed was meticulously done. My Jeep looked brand new. I will surely consider buying a car in the future from Phil Long. I trusted these people completely and I am more than satisfied with the results. Thank you from the bottom of my heart for the comfort and supportive kindness . All the best to you all. Thank you. I am most grateful. Patricia L. Green

Perfect!

Gene did a great job answering my questions

The car looks great, I was told it would take a week but it took 2 weeks. Other than that, everything was good.

Gene and his staff were wonderful. I'd rather not have an accident, but the repair process didn't add to the bad in the situation.

Do not contact me about my experience. I will hang up on you. If you want to know about my experience take a look at my file and I bet you can figure it out.

The time you took to fix my vehicle was way over due than what you told told me. Looking over the repairs and total time is unexceptable. I will not use your facility or recommend your facility to my fellow soldiers. I will be personally calling USAA to file a complaint with you. Also I noticed things you added to extra time and repairs had nothing wrong with them in the first place and why you replaced them or said you replaced them (which I do not believe you replaced the extra stuff you added for repairs) is because I could assume you forgot about my car being in the shop or forgot about time management on my vehicle. I am beyond furious with your company. You didn't even offer a discount or any apology. You just kept defending yourself when I asked you questions and never one apologized for your mistakes. I see a greedy company in you. I see you like to take advantage of soldiers who risk their lives and you disgrace this country by doing so. I'm sure this feed back won't even matter to you. And nothing will get reported. But rest assured I'll be calling USAA about your unprofessional work and public relations. SGT Fillingham

I was treated with respect and the entire team did a great job in returning my vehicle!

All items were tended to very diligently, and the staff was exquisitely professional.

Everything was taken care of and I didn't have to think about it for the almost two weeks you had my car. The daily updates were appreciated.

Thank you for doing the repairs on my 06 Kia. Also for the daily texts on the progress. Will be recommendin you to others

I brought my car in at 7:20 and others did later and their cars went back for repair first. Then they sent me a text and said they were waiting for parts. I made appt 2 weeks prior, the parts should've been there. They said 2 days and it took longer.

Your service was outstanding!

I liked that I was kept in the loop the whole time durning the repair. And my truck looks great. I am very happy to be driving it again

Thank you!!!!!!!