Body Shop

Real Reviews From Verified Customers

William B.
Vehicle Make : Volkswagen
4 out of 5
1/23/2022
Very good Cleanup when delivered
Lucy B.
Vehicle Make : Honda
2 out of 5
1/23/2022
The repair seems well done. The communication over what needed to be done, and how things were proceeding was lacking.
Martha D.
Vehicle Make : Range Rover
1 out of 5
1/22/2022
Since you still have my car with no delivery date, why are you asking me for my post-delivery assessment?
Harry G.
Vehicle Make : Range Rover
5 out of 5
1/14/2022
My car is excellent after you finish the repairs
Diane R.
Vehicle Make : Subaru
5 out of 5
1/10/2022
The staff at Custom Craft Auto are courteous, professional and customer focused. Not only is their work impeccable, they ensure that customers are well-informed about the process, cost and work itself.
Deborah W.
Vehicle Make : Volkswagen
4 out of 5
1/5/2022
The work was good, however the persons answering the phone and communicating were a bit disorganized and as a result caused confusion, had to request to speak to a manager who was super on it and clarified. No huge biggie, but not great to have to seek a manager for simple clarification. Also my paid for part came in and no one called me to tell me it was in two weeks prior, I was told I would be called when part arrived to permit repair. All said and done work was good; however thought you would want to know the above.
Terry Z.
Vehicle Make : Ford
5 out of 5
12/19/2021
Anthony and his staff provided the highest quality of service and repairs. Our 2011 truck looks "new" again. Thank you all.
Howie A.
Vehicle Make : Chevrolet
4 out of 5
12/8/2021
Simply the BEST!!. I hope not to have another vehicle repaired, but if I do, definitely going back.
Rebecca C.
Vehicle Make : Subaru
2 out of 5
12/6/2021
So far I am satisfied with the work done on my car. I was not satisfied with the communication and efficiency provided while my car was getting work done. It is understandable that things can take longer than predicted or expected, but in such cases over communication and pro-active communication should not be overlooked.
Robert P.
Vehicle Make : Chrysler
4 out of 5
11/25/2021
Excellent - simply an excellent shop and experience
Cynthia C.
Vehicle Make : Mini Cooper
5 out of 5
11/20/2021
Provide prompt and accurate updates.
Lilly M.
Vehicle Make : Chevrolet
3 out of 5
11/18/2021
A little disappointed with how they left my trunk. Nothing was put back in place, bins & bags were just thrown in. Not sure why they had to get into the trunk???
Linda D.
Vehicle Make : BMW
5 out of 5
11/5/2021
Excellent service and repair. Thank you.
Lisa O.
Vehicle Make : Honda
5 out of 5
11/2/2021
Courteous staff, welcoming facility. My car looked better than the day I drove it new off the sales lot!
Michael V.
Vehicle Make : Toyota
5 out of 5
11/2/2021
Great customer services
Bart H.
Vehicle Make : Mercedes-Benz
5 out of 5
10/29/2021
excellent as usual!
Clarissa M.
Vehicle Make : Toyota
5 out of 5
10/21/2021
I appreciated Calista’s communication skills and her consistent updates. I appreciated how accurate she was in her estimation of when my car would be repaired. I was aware of what was happening every step of the way. I also appreciated that my car was washed before it was returned to me. Thank you so much.
George (rose).
Vehicle Make : Toyota
4 out of 5
10/14/2021
Amazing job! My truck looks perfect if I got it off the dealership floor again! Will always recommend!
Johnathan B.
Vehicle Make : Nissan
3 out of 5
10/6/2021
I finally discovered your website for monitoring my repairs. It needs to be more apparent on your repair estimate document. Updates also need to be more frequent since it seemed to seriously lag the repair process. I also found the explanation for the reduced cost of my repair troubling since I had received an almost identical original estimate from Don Juan Collision with virtually identical original repairs listed. Not exactly confidence boosting on your part.
Randall J.
Vehicle Make : Toyota
5 out of 5
10/5/2021
I was very happy with the job you did.

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